SYKES - Good environment, bad salary compensation plan | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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"Good environment, bad salary compensation plan"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Team Manager in San Jose, San Jose (Costa Rica)
Former Employee - Team Manager in San Jose, San Jose (Costa Rica)
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at SYKES full-time (More than 3 years)

Pros

Good people, good environment, flexible schedules

Cons

No salary increase or compensation.
Too disorganize at all management levels.
Lots of room from improvement in technology.

Advice to Management

Watch out for your internal customer service too (HR, Payroll, IT, etc)

Other Employee Reviews for SYKES

  1. Helpful (1)

    "Poorly run - management constantly over your back - unattainable metrics - In one word: NIGHTMARE."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sydney, NS (Canada)
    Former Employee - Customer Service Representative in Sydney, NS (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than 3 years)

    Pros

    Some co-workers made the day bearable.

    Cons

    Where to begin? GROSSLY mismanaged, favoritism, favoritism, favoritism.
    Weekly metrics structured so it was impossible to meet goal in all areas.
    Benefits too expensive based on wage.

    Advice to Management

    Have a corporate headhunter sit in on operations for 30 days so in fairness to the employees and the good of the center in general you will have the opportunity to either be (a) retrained and have the opportunity to upgrade your credentials or (b) walked out the door entirely.


  2. Helpful (1)

    "If this is a call center, i'm a japanese kamikaze pilot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    hard pressed to come up with other then you can buy some good dope easily there.

    Cons

    poor management
    need to drug test the whole center
    if you can walk breathe and say "hello" on the phone more than likely they'll hire you

    Advice to Management

    bulldoze the place and turn it into a parking lot

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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