SYKES - Low Basic But High Benefits | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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"Low Basic But High Benefits"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Quality Coordinator in Makati City (Philippines)
Former Employee - Quality Coordinator in Makati City (Philippines)
Recommends
Approves of CEO

I worked at SYKES full-time (More than 5 years)

Pros

Benefits a good deal. Unused Leaves are convertible. Actual Net Pay is higher than the base salary.

Cons

If an account goes EOL (End of life), they could place you to another account but will not guarantee you the same post. Do not expect any severance pay either-

Other Employee Reviews for SYKES

  1. "Good environment, bad salary compensation plan"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in San Jose, San Jose (Costa Rica)
    Former Employee - Team Manager in San Jose, San Jose (Costa Rica)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than 3 years)

    Pros

    Good people, good environment, flexible schedules

    Cons

    No salary increase or compensation.
    Too disorganize at all management levels.
    Lots of room from improvement in technology.

    Advice to Management

    Watch out for your internal customer service too (HR, Payroll, IT, etc)


  2. Helpful (1)

    "Poorly run - management constantly over your back - unattainable metrics - In one word: NIGHTMARE."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sydney, NS (Canada)
    Former Employee - Customer Service Representative in Sydney, NS (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than 3 years)

    Pros

    Some co-workers made the day bearable.

    Cons

    Where to begin? GROSSLY mismanaged, favoritism, favoritism, favoritism.
    Weekly metrics structured so it was impossible to meet goal in all areas.
    Benefits too expensive based on wage.

    Advice to Management

    Have a corporate headhunter sit in on operations for 30 days so in fairness to the employees and the good of the center in general you will have the opportunity to either be (a) retrained and have the opportunity to upgrade your credentials or (b) walked out the door entirely.

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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