SYKES - Poorly run - management constantly over your back - unattainable metrics - In one word: NIGHTMARE. | Glassdoor
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There are newer employer reviews for SYKES

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Helpful (1)

"Poorly run - management constantly over your back - unattainable metrics - In one word: NIGHTMARE."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Sydney, NS (Canada)
Former Employee - Customer Service Representative in Sydney, NS (Canada)
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at SYKES full-time (More than 3 years)

Pros

Some co-workers made the day bearable.

Cons

Where to begin? GROSSLY mismanaged, favoritism, favoritism, favoritism.
Weekly metrics structured so it was impossible to meet goal in all areas.
Benefits too expensive based on wage.

Advice to Management

Have a corporate headhunter sit in on operations for 30 days so in fairness to the employees and the good of the center in general you will have the opportunity to either be (a) retrained and have the opportunity to upgrade your credentials or (b) walked out the door entirely.

Other Employee Reviews for SYKES

  1. Helpful (1)

    "If this is a call center, i'm a japanese kamikaze pilot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    hard pressed to come up with other then you can buy some good dope easily there.

    Cons

    poor management
    need to drug test the whole center
    if you can walk breathe and say "hello" on the phone more than likely they'll hire you

    Advice to Management

    bulldoze the place and turn it into a parking lot


  2. "good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Manila, Manila (Philippines)
    Former Employee - Customer Service Representative in Manila, Manila (Philippines)
    Neutral Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    the benefits is good but the pay is not ....the job is for good customer service but the sales counts

    Cons

    the people sometimes sucks if you were not be able to reach your goal

    Advice to Management

    just keep up the good work


There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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