SYKES - SYKES is a wonderful place to work! | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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"SYKES is a wonderful place to work!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

I have been working at SYKES full-time (More than 10 years)

Pros

There is stability and leadership is honest. I appreciate the PRIDE values of the Company, and SYKES tries very hard to please and delivery to its clients. I'm proud to work at SYKES.

Cons

Sometimes the type of industry is very stressful. It is a fast-paced, people-intensive business which is challenging. Not everyone is cut for the industry, but that applies to similar companies.

Other Employee Reviews for SYKES

  1. "Excellent workplace and very friendly staff and workmates."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Cebu City (Philippines)
    Former Employee - Technical Support in Cebu City (Philippines)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Follows the labor laws. Knows how to deal with their employees in a proper manner. Has approachable and helpful team leads.

    Cons

    Some people are arrogant. Some team leads are conceited and don't know how to deal with agents in the workfield.

    Advice to Management

    Keep up the excellent service.


  2. "Working at SYKES Shanghai"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Shanghai, Shanghai (China)
    Current Contractor - Anonymous Contractor in Shanghai, Shanghai (China)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SYKES as a contractor (More than a year)

    Pros

    great time working in a team of diverse cultural and racial background.

    Cons

    Biased account managers, unfairly awarding promotions to friends rather than those who are more deserving based on merit.
    For 2 years of working,only once was there a meeting with the team and manager.As a result,most employees are unaware of any new updates or changes in policy.As a result the absence of transparency is overwhelming.

    Advice to Management

    Encourage more manager-support team flow of communication and interaction via implementing standardized weekly or bi-weekly meetings.
    For any internal opening or major promotion, a thorough application & interview must be held for candidates instead of arbitrarily awarding the position to a friend without any announcement to other team members.

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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