SYKES - Not a bad place to work, many of the people make it positive! | Glassdoor
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"Not a bad place to work, many of the people make it positive!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Recommends
Neutral Outlook
Approves of CEO

I worked at SYKES full-time (More than 10 years)

Pros

Ability to work from home office. Benefits were not too bad and the people I worked with were a good team.

Cons

Some of the Sr. Management is taking on more than they can handle and do not have time for their teams. They all tend to be extremely stressed out and too busy.

Advice to Management

Hire better leaders that are good with people and developing them with a positive approach. Stop wasting money on unnecessary traveling.

Other Employee Reviews for SYKES

  1. Helpful (5)

    "Sykes At Home Wouldn't Know Ethics if the College Text Book Fell on Their Heads"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES part-time

    Pros

    NONE

    **Please note that these remarks are in reference to Sykes At Home only and do not reflect on Sykes brick and mortar operations. Sykes at Home is run separately by Alpine Access which was purchased by Sykes.

    Cons

    * Poor pay, even poorer moral

    * Mid Management only has interest in promoting their friends and girlfriends regardless of qualification or in most cases, lack there of.

    * Openings in mid management are never even posted, so don't even kid yourself that you'll get your shot or be evaluated in any way

    * If you ask your managers how to improve and how to move up, they will ignore you entirely unless you happen to be one of those girlfriends or pals I mentioned before

    * HR tries to fix the issues but is useless as offending Mid Management is never punished and even allowed to blatantly retaliate against any complainers

    * When the company wants to look better for investors and clients without doing any of the work to actually improve performance, they will artificially inflate their performance numbers by simply firing all the lower performing agents even if some of those agents are brand new and only low performers due to lack of training and experience. They will also not take into account long term performance so even if you're a great agent but happen to have a bad month or two when they pulled numbers for layoff, you're out. This is something that is done periodically so working as an Agent at Sykes at Home means being in constant fear of termination.

    * Lower Management is paid 30% below market so work for any other company in the industry and you'll make quite a bit more. Example: The highest paid Team Leaders here makes 30K but Team Leaders for companies in even some of the lower paying states make at least 45K, some making up to 60K plus bonuses

    Advice to Management

    Fire everyone in Mid to Upper Management at Alpine and start over with the possible exception of HR. It is my understanding that HR has tried to fix these issues, but has not been given enough authority to do so. There is so much palling around going on in Alpine that even if you report issues to the very top, nothing is done. If you don't you will continue to lose your high performing talent as they are overlooked to promote friends and what you'll be left with is a bunch of under qualified people running your company into the ground.


  2. "Nice company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer
    Former Employee - Trainer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Policies are n place and they strive to continually improve processes

    Cons

    Too much work for one person. Maybe a pay increase would be enough incentive. :)

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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