SYKES - It is what it is | Glassdoor
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There are newer employer reviews for SYKES

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"It is what it is"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Operations Management Desk Manager in Lakeland, FL
Current Employee - Operations Management Desk Manager in Lakeland, FL
Recommends
Positive Outlook
Approves of CEO

I have been working at SYKES full-time (More than 8 years)

Pros

If you work hard you can move up, however over the last 2 years the company has taken a very odd approach to operations. Great people at the mid-level and starting(agent) level. You get what you put in it with this company.

Cons

Salary, not bad but could use improvement with the profits they are pushing

Advice to Management

Look at the people driving the business and reward those people

Other Employee Reviews for SYKES

  1. "Not a bad place to work, many of the people make it positive!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SYKES full-time (More than 10 years)

    Pros

    Ability to work from home office. Benefits were not too bad and the people I worked with were a good team.

    Cons

    Some of the Sr. Management is taking on more than they can handle and do not have time for their teams. They all tend to be extremely stressed out and too busy.

    Advice to Management

    Hire better leaders that are good with people and developing them with a positive approach. Stop wasting money on unnecessary traveling.


  2. Helpful (4)

    "Current Employees Leaving or Looking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Anonymous in Tampa, FL
    Current Employee - Corporate Anonymous in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES full-time (More than 5 years)

    Pros

    Sykes is a publically traded BPO provider with a large diversified client base. They have made call centers their bread and butter and have been very successful at delivering good services to a multitude of clients across many verticals.

    Cons

    Up until 2 years ago SYKES was one of the best places I have ever worked hands down. Since then it has become the worst place to work without a doubt. Employees are so uncertain about the future. Communication gaps are as large as the east is from the west. Senior management hunkers down and makes decisions without input from the daily operators. People are being laid off left and right. One day you will be talking to your manager on the phone and the next day they are gone, but no one bothers to tell you. In addition no one tells you who you report to now, or who will be handling your former managers tasks. In my case, my manager's tasks were given to me with very little guidance or direction.

    Alpine Access employees all kept their jobs after the merger. They have no clue how to run a brick and mortar call center business. We are not allowed to speak our minds about anything anymore without fear of termination.

    It is so sad to see the company I loved for years treat employees so poorly!

    Advice to Management

    Alpine Access employees are not the only ones who can contribute. Don't forget about us long standing employees who have stood behind you!


There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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