SYKES - Experience at Syke | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

"Experience at Syke"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Bloomsburg, PA
Former Employee - Customer Service Representative in Bloomsburg, PA
Recommends
Positive Outlook
No opinion of CEO

I worked at SYKES full-time (Less than a year)

Pros

Company really works with you and will advance you if you work hard. worked with good people that were really helpful. No excuse not to succeed here if want to

Cons

None really hated to leave, but unfortunately had to relocate. No public transportation to get back and forth to work

Other Employee Reviews for SYKES

  1. Helpful (6)

    "Poor Account Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Professional, Flex Coach, QA in Denver, CO
    Former Employee - Customer Care Professional, Flex Coach, QA in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than 3 years)

    Pros

    Work from home
    Basic benefit program

    Cons

    Pay is extremely poor
    Management has no idea how to improve call metrics, they are based on a flat rate rather than recognizing the proficient agents who actually have top metrics
    Even though I was a top sales agent, consistently placing in the top 5 out of 500 agents I was fired because I didn't "bridge" on 4 calls, what they fail to realize is that it doesn't take up selling to be a good sales person otherwise why would I place in the top 5 every quarter

    Advice to Management

    I advise the CEO to get rid of all the current account managers and have them replaced with quality people who actually care about improving call center metrics with a fair system of recognizing agents who excel rather than punishing the entire overall body of front line call center workers with stupid demands like asking for permission to transfer, placing budgets on discretionary adjustments, punishing for legitimate transfers to management and customer relations, paying more commissions to those who excel in their call metrics, etc.


  2. "Great Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sykes Team Manager in Malvern, AR
    Current Employee - Sykes Team Manager in Malvern, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 3 years)

    Pros

    The career here is great it's easy to move up and a great place to get your foot in the door for a better career.

    Cons

    The only downside would be if you have to travel.

    Advice to Management

    Keep doing what you are doing.


There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

Work at SYKES? Share Your Experiences

SYKES
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or