SYKES - Could be better | Glassdoor
  1. Helpful (1)

    "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES part-time for more than 8 years

    Pros

    Very friendly company to work for. Helpful when struggling on issues.

    Cons

    Phone systems and servers as well as vpn are in great need of updates. Connections time out and fail to load on a very regular basis. Is extremely frustrating trying to solve customer service issues while battling inside tech issues

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    SYKES2019-08-23
  1. "Sykes company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time for more than a year

    Pros

    It had great supervisors that helped so much when problems arise.

    Cons

    Some tech problems with programs.

    SYKES2020-02-21
  2. Helpful (3)

    "Sykes Remote for Intuit TurboTax"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Customer Service Representative in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at SYKES full-time for less than a year

    Pros

    Work from home, good hours, helping with TurboTax is very fulfilling.

    Cons

    Zero communication from management, short and lackluster training, technical problems during training that made it impossible to gain some information. This was my first call center job, after training they put me in a high performers group to receive more complex calls about fraud and identity theft, only two weeks after that I was pulled into a virtual room and told that I was fired because I didn't reach a metric that I was not even aware of. No prior warning, or communication from management. We were even briefed by a team lead that they will pull us in coaching sessions if we need to improve, that never happened. The little metrics score that they give you shows you the color ranges and mine were all in the good range. Then I was told that I'm not fired but I am removed, but work for Sykes still? Huh. I'm not sure if this was from Intuit or Sykes, but regardles, I enjoyed helping people on TurboTax, and I am still in disbelief and kind of shocked. I was fired and had to log out and shut off my device on the spot, with no prior warning.

    SYKES2020-02-19

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