SYKES - Underpaid, and jobs keep going overseas | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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"Underpaid, and jobs keep going overseas"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Bloomsburg, PA
Current Employee - Customer Service Representative in Bloomsburg, PA
Recommends
Positive Outlook
No opinion of CEO

I have been working at SYKES part-time (More than 3 years)

Pros

Good work environment and local center management. Learn about different industries depending on the client. Answer phone calls and help people in the comfort of an office instead of somewhere doing hard labor.

Cons

Basis for evaluation regarding raises is antiquated. Not many opportunities to move up. Most centers are in rural areas so no option to live in a fun, urban environment. Create positions and train people only to give those jobs to people overseas. Higher management focuses on profit, not people.

Advice to Management

Keep jobs in America.

Other Employee Reviews for SYKES

  1. "hmm"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge in Fort Smith, AR
    Former Employee - Concierge in Fort Smith, AR
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    good pay, decet managers , they harldy ever drug test which is nice

    Cons

    vacation/ paid time off sucks you only get 40 hours every 6 months and its a max of 60 hours per 6 montths so there is no 2 week vacations unless your upper management must be nice. very much a favorites get the position kind of job

    Advice to Management

    stop playing favorites and defend your employees more


  2. "Working at Sykes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OMD Analyst in Lakeland, FL
    Current Employee - OMD Analyst in Lakeland, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 10 years)

    Pros

    I can honestly say that I have enjoyed the years I've spent working here. The people are great.

    Cons

    My job is being sent offshore.

    Advice to Management

    You need a local connection for OMD to be most efficient.

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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