SYKES - Unorganized | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (1)

"Unorganized"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retention Analyst in Lakeland, FL
Former Employee - Retention Analyst in Lakeland, FL
Recommends
Neutral Outlook
Disapproves of CEO

I worked at SYKES full-time (Less than a year)

Pros

Decent place to work at, new Lakeland location is nice. The pay is above average and the training is okay, it should be more extensive though. They are quick about promoting the talented though.

Cons

Management is so unorganized, maybe they are being overworked. Everyone appears very emotionally fragile and on edge. Training is too short for the amount of software you will be dealing with all day, few understand it completely and those who perform well are quickly promoted to a different position, so the CSR pool is very weak.

Advice to Management

Training should be more extensive and you should practice stricter hiring based on intelligence, so many people in the training classes come off as very uneducated and ignorant.

Other Employee Reviews for SYKES

  1. "During my employment, I was not impressed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Msr in Wise, VA
    Current Employee - Msr in Wise, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    The hourly pay, plus incentives.

    Cons

    Rude and abrasive members are sometimes hard to satisfy.

    Advice to Management

    I have none.


  2. Helpful (2)

    "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than 5 years)

    Pros

    ? near places to buy lunch. Good supervisors and phone reps.

    Cons

    Noisy , dirty, clueless upper management . Normal friendly and motivating work atmosphere is non existent. The threat to fire , suspended or discipline is a daily occurrence on the floor as the management walks the call floor looking for violations . Very unprofessional management style . Hr is useless and NOT helpful in any way. This company has a extremely high turn over rate.

    Advice to Management

    Be retrained or replaced .

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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