SYKES - Ok, evaluation based on criteria not completely within your control | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (1)

"Ok, evaluation based on criteria not completely within your control"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Ponca City, OK
Former Employee - Customer Service Representative in Ponca City, OK
Recommends
Neutral Outlook
Approves of CEO

I worked at SYKES full-time (More than a year)

Pros

This was a work from home position, which I enjoyed,

Cons

Your evaluated mostly on your ability to mostly turnaround Customers that were already dis-satisfied with the company and leave them with feeling completely satisfied or your performance was scored as less than satisfactory. Only 9-10 on surveys were satisfactory. This is not easy when customers are being incorrectly billed and receiving poor service

Other Employee Reviews for SYKES

  1. Helpful (1)

    "horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sumter, SC
    Former Employee - Customer Service Representative in Sumter, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than 3 years)

    Pros

    When they had the RIM contract it was great,

    Cons

    I worked there 4 years and had not had a raise. they decreased my pay without written notice, When they got the BOA contract it all went to proverbial hell. They will not work with you on any issues. Upper mgmt is incompetent to say the least. You have to have sex with someone to get promoted or change your sexual orientation They write you up for the stupidest things and the pay....everyone that does what we do gets at least 13.00 per hour, Sykes steals your money. They create incentives, when you meet the criteria to get the incentive, they back out with lies. Scheduling is horrendous. It can be worked out where there is weekend coverage but they utterly refuse to give employees a weekend or 2 days in a row off. Some acct managers make you wonder how they got the position in the first place. Huge turnover with riffraff being hired because they ran out of good workers. They ride the line when it comes to illegally keeping to the workforce guidelines and cause people to loose a lot of money and because they pay the the state something, they are not prosecuted or checked on a legal basis..That man is rich, why advocate stealing from the very people who assist him in being rich. Oh, they call that greed.

    Advice to Management

    stop allowing BOA to rule as slave owners, and pay your employees what they should make, then your turnover will decrease.


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 3 years)

    Pros

    Worked for 4+ years. Great growth from within

    Cons

    None to mention. Worked there many years ago

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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