SYKES - Customer Service Representative | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (1)

"Customer Service Representative"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Lakeland, FL
Former Employee - Customer Service Representative in Lakeland, FL

I worked at SYKES full-time (Less than a year)

Pros

Good opportunities to grow with the company

Cons

The Schedule time frame wish i would have had a different Schedule

Other Employee Reviews for SYKES

  1. "Used to be Alpine Access"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Denver, CO
    Current Employee - Customer Service Representative in Denver, CO
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES part-time (More than 3 years)

    Pros

    You get to/have to work from home. Technology is provided for you. You can work part time

    Cons

    You have to provide your own internet and landline. Bilinguals get preferential treatment I.e. They get to sit on a line where no calls come in and still get paid.

    Advice to Management

    It's hard to give advice to such unstable management. I have no idea who works in the office and I don't trust them.


  2. Helpful (1)

    "Large company that cares nothing for the employees of the businesses they buy up."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than 8 years)

    Pros

    They will hire anyone (literally anyone)

    Cons

    The turn over rate is horrible since they will hire anyone. Sykes streamlines the management staff so your workload is almost unbearable. There is this push from somewhere up in higher management than makes everyone do more work in less time. They will offer you below the average to do your job or threaten to send your job overseas, and then cut your job anyway.

    Advice to Management

    Let some Americans have some jobs. If you didn't overwork your staff to save a dollar you might actually see sucess here. Care about the people who work for you, not just the bottom line.

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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