SYKES - Large company that cares nothing for the employees of the businesses they buy up. | Glassdoor
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There are newer employer reviews for SYKES

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Helpful (1)

"Large company that cares nothing for the employees of the businesses they buy up."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at SYKES full-time (More than 8 years)

Pros

They will hire anyone (literally anyone)

Cons

The turn over rate is horrible since they will hire anyone. Sykes streamlines the management staff so your workload is almost unbearable. There is this push from somewhere up in higher management than makes everyone do more work in less time. They will offer you below the average to do your job or threaten to send your job overseas, and then cut your job anyway.

Advice to Management

Let some Americans have some jobs. If you didn't overwork your staff to save a dollar you might actually see sucess here. Care about the people who work for you, not just the bottom line.

Other Employee Reviews for SYKES

  1. Helpful (2)

    "Take responsibility for your software malfunctions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Management Specialist
    Current Employee - Account Management Specialist
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    Work from home. I really enjoy my job when i can actually do it and dont have to deal with rude managers and people who could care less and only want to blame you for their issues.

    Cons

    Management does not listen when you try to talk to them. They are rude and cant answer questions,

    Technical issues and lots of them. Then they blame you for technical issues with their software. When you ask for help it's either your fault or they cant help.

    Advice to Management

    Take responsibility for the software issues and stop blaming it on employees.


  2. Helpful (1)

    "Horrible experience at Sykes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES full-time

    Pros

    The only pro here is that they provide a computer for you to use for your shift and the fact that you can work from home.

    Cons

    The cons are as follows: The pay sucks, if you get paid at all. I have been scheduled for 63 hours in two weeks and was only paid for 57 of them. Why? Tech issues. If you're having a tech problem, you need to troubleshoot, and troubleshooting is NOT PAID. Information is changing constantly, and the team leads are all new. All of them. None of them know anything when you ask questions, the only answer they give is "I will look into that for you" and never get back to you. 6 weeks of training in a online class room with a week of calls, and then after the 6 weeks is done, you're in another 12 weeks of on the job training where your survey scores determine if you graduate or not. Note, this was not explained during the 6 week initial training. Your calls are constantly listened to and you are micromanaged on everything.

    Advice to Management

    Please take some time to consider your employees feelings and concerns. You ask us to email you with concerns but you never respond, theres no action taken.

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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