SYKES - Customer service | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

"Customer service"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

its a job that is easy to get

Cons

bad pay is really poor

Other Employee Reviews for SYKES

  1. Helpful (1)

    "Large company that cares nothing for the employees of the businesses they buy up."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than 8 years)

    Pros

    They will hire anyone (literally anyone)

    Cons

    The turn over rate is horrible since they will hire anyone. Sykes streamlines the management staff so your workload is almost unbearable. There is this push from somewhere up in higher management than makes everyone do more work in less time. They will offer you below the average to do your job or threaten to send your job overseas, and then cut your job anyway.

    Advice to Management

    Let some Americans have some jobs. If you didn't overwork your staff to save a dollar you might actually see sucess here. Care about the people who work for you, not just the bottom line.


  2. Helpful (2)

    "Take responsibility for your software malfunctions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Management Specialist
    Current Employee - Account Management Specialist
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    Work from home. I really enjoy my job when i can actually do it and dont have to deal with rude managers and people who could care less and only want to blame you for their issues.

    Cons

    Management does not listen when you try to talk to them. They are rude and cant answer questions,

    Technical issues and lots of them. Then they blame you for technical issues with their software. When you ask for help it's either your fault or they cant help.

    Advice to Management

    Take responsibility for the software issues and stop blaming it on employees.

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

Work at SYKES? Share Your Experiences

SYKES
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or