SYKES - Aka Alpine Access | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (3)

"Aka Alpine Access"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Raleigh, NC
Former Employee - Customer Service Representative in Raleigh, NC
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at SYKES full-time (More than a year)

Pros

Work from home that's all.

Cons

Not paid for tech issues experienced with the equipment the company provides, micromanaged to the fullest extent. Negative quality scores that are really based on the company and not your service provided are counted against you even when customers specify it's not about you. Management/Team Leaders are liars and half the time have no intelligent answers to solve your problems nor the problems of the customers. Your quality rating scores are altered by the company to make you look bad when you ask too many questions that they can't answer to set you up for termination.

Advice to Management

Organize the company, recognize and appreciate quality employees, stick to your policies and don't apply them only to the companies advantage. In other words get your sh** together!

Other Employee Reviews for SYKES

  1. Helpful (3)

    "horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CCP in Denver, CO
    Former Employee - CCP in Denver, CO
    Doesn't Recommend
    Negative Outlook

    I worked at SYKES full-time (Less than a year)

    Pros

    working at home and being with my children, assisting my father who is ill saved on gas prices

    Cons

    my cable /internet provider was expeiriening tech issues causing my internet to malfunction after reaching out to my supervisor i was informed that i was being terminated

    Advice to Management

    help your rep instead of firing them


  2. "Good Job, easy to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Amherst, NY
    Current Employee - Customer Service Representative in Amherst, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Easy sit down job, Payed Training, and easy to pick up

    Cons

    Work Schedule, angry callers rarely.

    Advice to Management

    More Shift options

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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