SYKES - Aka Alpine Access | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

Helpful (3)

"Aka Alpine Access"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Raleigh, NC
Former Employee - Customer Service Representative in Raleigh, NC
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at SYKES full-time (More than a year)

Pros

Work from home that's all.

Cons

Not paid for tech issues experienced with the equipment the company provides, micromanaged to the fullest extent. Negative quality scores that are really based on the company and not your service provided are counted against you even when customers specify it's not about you. Management/Team Leaders are liars and half the time have no intelligent answers to solve your problems nor the problems of the customers. Your quality rating scores are altered by the company to make you look bad when you ask too many questions that they can't answer to set you up for termination.

Advice to Management

Organize the company, recognize and appreciate quality employees, stick to your policies and don't apply them only to the companies advantage. In other words get your sh** together!

Other Employee Reviews for SYKES

  1. Helpful (2)

    "Worst job I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Representative
    Former Employee - Customer Support Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    They had such a high turnover rate they would hire anyone.

    Cons

    The customers were either angry or crazy, local management was useless, and corporate management seemed to be actively hostile toward their employees. Constant mandatory overtime to make up for the fact that they couldn't keep employees more than a month past the training. Taking away all of the tools that would allow us to quickly and effectively do our job.

    Advice to Management

    Put your employees just a little higher on the scale of important things.


  2. Helpful (3)

    "Shady Company- stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    The only PRO with this company is working from home.

    Cons

    During the interview you are told of the multiple incentives and bonuses which you will never receive or no one you ask will know about again, You WILL spend time off the clock working without pay. They will not tell you about this until the end of your training when you start into production. If your computer (that they provide) or software (their software) messes up (and it will), you will not be paid for the time it takes you to restart and reload all of the software. They will tell you you will get paid, but they will find a way to not have to pay you. Expect this to happen several times a shift. I was scheduled for 40 hours a week, and only get 33-35 on my check per week. Not to mention I was early EVERY day to ensure I had all programs and software loaded (all unpaid) I NEVER received the attendance bonus even though I never missed one single day. I never received the other incentives for my metrics either. Had I known what I learned the hard way I would've never joined this company. Save your 45$ and find a legitimate company that is willing to pay you for what you do. It only pays from 8-10$ hr as it is, to have several hours of that taken that was hard earned money every week was just too much to accept.

    Advice to Management

    Start being honest with your employees. Start accepting responsibility for your job and take care of tech issues and ensure your workers are getting paid properly.

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

Work at SYKES? Share Your Experiences

SYKES
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or