SYKES - you only got a promotion if you knew the right people | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (2)

"you only got a promotion if you knew the right people"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Bank Agent in Lakeland, FL
Current Employee - Bank Agent in Lakeland, FL
Recommends
Neutral Outlook
No opinion of CEO

I have been working at SYKES full-time (More than a year)

Pros

promote from within, salary, work environment

Cons

you were only able to get promoted if you knew someone higher up, and once your a tenured agent they switch up the metrics and goals to try and get you out the door

Advice to Management

stop treating your tenured agents like crap, and treating new ones like gold

Other Employee Reviews for SYKES

  1. Helpful (3)

    "Disappointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - A&F Customer Service Representative
    Current Employee - A&F Customer Service Representative
    Recommends

    I have been working at SYKES part-time (Less than a year)

    Pros

    The only pro is you are working from home.

    Cons

    Call volume dropped on the project that I was on and I was removed from the program and placed back into the job pool. I am now waiting to be placed on another project.

    Advice to Management

    Stop hiring so many people for projects at one time that way you don't have to remove people from projects right when they are getting comfortable with doing the work. I would recommend the company because I enjoyed working on the project that I was on while I was on it.


  2. Helpful (1)

    "Customer Relations Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL
    Recommends
    Approves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Trainer was wonderful but didn't really teach anything. Very awesome co-workers and always having a party or something. Great benefits and promotes from within.

    Cons

    HR and the girls that are at the front desk are a piece of work. The girl at the front desk always has an attitude and a smart mouth.

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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