SYKES - you only got a promotion if you knew the right people | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (2)

"you only got a promotion if you knew the right people"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Bank Agent in Lakeland, FL
Current Employee - Bank Agent in Lakeland, FL
Recommends
Neutral Outlook
No opinion of CEO

I have been working at SYKES full-time (More than a year)

Pros

promote from within, salary, work environment

Cons

you were only able to get promoted if you knew someone higher up, and once your a tenured agent they switch up the metrics and goals to try and get you out the door

Advice to Management

stop treating your tenured agents like crap, and treating new ones like gold

Other Employee Reviews for SYKES

  1. Helpful (1)

    "Customer Relations Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL
    Recommends
    Approves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Trainer was wonderful but didn't really teach anything. Very awesome co-workers and always having a party or something. Great benefits and promotes from within.

    Cons

    HR and the girls that are at the front desk are a piece of work. The girl at the front desk always has an attitude and a smart mouth.


  2. "Call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Lakeland, FL
    Former Employee - Customer Service Agent in Lakeland, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Pay is above average for position
    Training prepares you well for work demands
    Upper management cares about employees success.
    No other pros as far as I can see.

    Cons

    Shifts can be long depending on your client and scheduling needs for the client.
    Servers used ran far slower than were needed for the amount of calls being handled.

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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