SYKES - Leadership | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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"Leadership"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technical Trainer in Fayetteville, NC
Current Employee - Technical Trainer in Fayetteville, NC
Recommends
Positive Outlook
No opinion of CEO

I have been working at SYKES full-time (More than a year)

Pros

Opportunities, friendly environment, good location

Cons

Miscommunication, contradicted policies, organization and schedules

Advice to Management

Communication is one of the important keys for success.

Other Employee Reviews for SYKES

  1. Helpful (3)

    "Very poor place to work .. but ok to get first experience in this field."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Eugene, OR
    Former Employee - Customer Service Representative in Eugene, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Pay adequate, not spectacular, by any means. Use this place to get your first experience, then go elsewhere to continue your career - this place is a dead-end.

    Cons

    I never received a cent of any of the bonuses that were promised. Very adversarial work environment. Management and client focus so much on upselling that customer service falls by the wayside and is a secondary issue at best. Regardless of how many clients ask to speak to your manager to give you kudos, you still live or die career-wise based upon how much upselling of the client's services you do, and how great you make the client look, regardless of how badly screwed over the end user was, how many calls it took to finally get through to for client to finally get some help said client, godawful hold times, etc. A survey with a mark of 7 out of 10 will sink your numbers big-time and ruin your willingness to recommend score. It takes several almost perfect scores to offset a bad one. Employee morale is incredibly low. Even the best at sales constantly afraid of losing their jobs. Employee turnover is very, very high, that should tell you something. Many have resumes out seeking other employment opportunities, even if it means lower pay.

    Advice to Management

    Keep your word to your employees. Pay them bonuses in a timely manner. De-emphasize sales, or at least make all those uneccessary meetings and special training classes you require about sales and closing techniques. Stop coddling and holding up as heroes employees willing to deceive the customer just to get sales. You may be surprised how many of those sales fall off as customers realize they've been 'had'.


  2. Helpful (1)

    "Positive, but not paid enough."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 5 years)

    Pros

    Flexible work environment. Exceptional leadership.

    Cons

    The pay isn't commensurate with the job requirements.

    Advice to Management

    Get rid of the salary caps, promote faster, reward success and punish failure.

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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