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SYKES

Part of Sitel Group
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SYKES

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Employee Review

  1. 5.0
    Former Employee

    Great place but stressful

    Sep 21, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I loved all my co- workers. It was a stressful environment but I enjoyed.

    Cons

    Short lunch break 45 min

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  1. 5.0
    Former Employee

    Good and Bad

    Nov 5, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good job that was fun.

    Cons

    I hate the smell of coffee.

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  2. 2.0
    Current Employee, less than 1 year

    Throwing New Hires to the Wolves

    Oct 30, 2021 - PNC Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay rate not very high, but steady and appreciated. Direct Deposit comes a day early.

    Cons

    Onboarding process was a negative mess! The "core" or, "lead" staff were just as unknowledgeable as us. "Fake it till you make it" was a standard phrase amongst our so-called trainers. The training (not training) classes were too large and ill-placed. Advanced, intermediate and no skills all batched into one class making for total chaos. Unprofessional Team Leads talking more about their home lives that teaching, leads to everyone in class wanting to share their stories and no work getting done days on end. We learned how to set-up and sign in to the equipment we were sent, told where to find answers to questions we didn't even know that we would receive, given apps that we were not trained on and didn't even have instructions or a quick guide to reference, and were released to a crowd of frustrated, confused, even angry banking customers whom we could not properly handle, and no means of getting help. Worst job I've ever experienced.

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