Employee Review

  1. 5.0
    Current Employee, more than 1 year

    Google search rater

    Sep 23, 2021 - Google Search Rater in Atchison, KS
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote, work on your own time, schedule your own hours

    Cons

    team leads do not help well and were grouchy most of the time in aiding and the program has a lot of issues.

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    2 people found this review helpful
  1. 5.0
    Current Employee, more than 1 year

    Good job

    Oct 22, 2021 - Technical Support Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Positive work environment, respectful and helpful coworkers.

    Cons

    Minimum pay, no sick leaves

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  2. 4.0
    Former Employee, less than 1 year

    I enjoyed working at Sykes

    Sep 3, 2021 - Customer Support Agent in Branson, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The training was enjoyable and thorough altho the project I trained for was very extensive. I believe 6 weeks total. The trainers were very supportive and did their best to answer all of your questions and seemed concerned about your success with the company. They paid on time and as promised. I liked the people I trained with and the on the job training was excellent as well.

    Cons

    There was a lot of material to learn with this project. The lunch and breaks are to short, in my opinion. I think sometimes the over complicated something that could have been very simple. The worst thing to me was the pressure from trying to get new processes and procedures down pat and still having to worry about the 3 minute hold rule and 60 seconds of dead air rule and the handle time. I think there was not enough hands on practice of navigating the systems for me personally and the extensive "drive to work " of getting logged into all of the programs you were required to use. Also, that may have just been this one project and it just wasn't a good fit for me. They have many projects and I really don't think it is a fair enough sampling of their work place environment for me to comment fairly.

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    2 people found this review helpful

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