SYKES - It's not bad IT leadership, it's no IT leadership | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (2)

"It's not bad IT leadership, it's no IT leadership"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Random IT Person in Tampa, FL
Former Employee - Random IT Person in Tampa, FL
Doesn't Recommend
No opinion of CEO

Pros

- Decent benefits package
- Lots of charitable work done by the company
- Counter cyclical to a large degree, so even in a bad economy they should remain fairly stable

Cons

- Complete lack of direction from senior IT management
- Latest re-org in IT is a farce
- Penny wise, pound foolish is the rule - at least in IT
- Different regions act largely independent, to the point of being rogue
- The HR department as a whole is completely inept

Advice to Management

- Stop incorporating the failed, top-heavy management structure of ICT. There is a reason they were barely surviving before you purchased them.
- Improve inter-department communications. There is way too much duplication of effort because no one knows what anyone else is doing.
- The HR department - do something about it. It has a well deserved reputation for being horrible and completely useless, and it's been that way for years.

Other Employee Reviews for SYKES

  1. "Work hard"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Greenwood, SC
    Current Employee - Customer Service Representative in Greenwood, SC
    Recommends
    No opinion of CEO

    Pros

    overtime is good and pay is ok for first time workers

    Cons

    not enough room to grow and move up

    Advice to Management

    relax


  2. "Sykes, the good, bad, and Ugly."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Minot, ND
    Current Employee - Team Manager in Minot, ND
    Recommends
    Approves of CEO

    Pros

    Great opportunities for advancement, Excellent training, good knowledge sharing, great people, decent pay, and excellent recognition. Not to busy. Fair and balanced management. Good tools. I love working for Sykes. They put me through college and I worked and gained alot of experience. Overall I cannot complain, until I learned that I would be layed off. It was not a bad business decision, more of a necessity, but it still is hard. I developed my best friends and life time contacts at Sykes. I would recommend Sykes as a Stepping stone, not a lifetime career.

    Cons

    Lower pay compared to competitors, constant changes, violatile market. Unqualified employees. Angry customers.

    Advice to Management

    Keep the qualified people around. We always let the best people go to better paying Jobs.

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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