Safeway - Customer Service is king. | Glassdoor
There are newer employer reviews for Safeway
There are newer employer reviews for Safeway

See Most Recent

"Customer Service is king."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Floral Clerk in Portland, OR
Former Employee - Floral Clerk in Portland, OR
Recommends
No opinion of CEO

I worked at Safeway part-time (More than a year)

Pros

Most in-store managers are great. With an extended history, there are protocols for nearly any problem.

Cons

You are required to 'practice' your customer service daily. They require every employee to practice customer service through role-play with other employees. This becomes a tedious time waster.

Other Employee Reviews for Safeway

  1. "grew my career through my service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Safeway full-time (More than 10 years)

    Pros

    benefits were good throughout my career

    Cons

    they have a mis-appropriated business focus

    Advice to Management

    need to treat your people better


  2. "Frustrating. It should be profit/sales focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Safeway full-time (More than 10 years)

    Pros

    Good employees who try their best.

    Cons

    Overabundance of management levels and over-focusing on "what the customer wants". News for you all...you're wrong!

    Advice to Management

    Those if you in Ca.need to step into the REAL customer's shoes rather than the "secret shopper's!

There are newer employer reviews for Safeway
There are newer employer reviews for Safeway

See Most Recent

Work at Safeway? Share Your Experiences

Safeway
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or