Saks Fifth Avenue - Customer service starts with the internal customer - the employee | Glassdoor
There are newer employer reviews for Saks Fifth Avenue
There are newer employer reviews for Saks Fifth Avenue

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"Customer service starts with the internal customer - the employee"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in New York, NY
Current Employee - Anonymous Employee in New York, NY
Recommends
Positive Outlook
Approves of CEO

I have been working at Saks Fifth Avenue full-time (More than 3 years)

Pros

Saks has recently started to recognize it's employees as a valuable part of it's organization.
Open door policy with managers.

Cons

bonus structure on some departments

Advice to Management

Thanks for listening

Other Employee Reviews for Saks Fifth Avenue

  1. "Merchandse Planner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Planner in New York, NY
    Former Employee - Merchandise Planner in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Saks Fifth Avenue full-time (More than 3 years)

    Pros

    Generous employee discount, high standards

    Cons

    Long hours, lack of work life balance, upper management very demanding, stressful, lack of training and development, overly competitive. Unfriendly upper management who can be condescending and arrogant.

    Advice to Management

    Change the corporate culture.


  2. "Great products, great benefits and friendly staff."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Charleston, SC
    Current Employee - Sales Associate in Charleston, SC
    Recommends
    Neutral Outlook

    I have been working at Saks Fifth Avenue part-time (More than a year)

    Pros

    Double Discount Days, extra pay for credits, recognition for MORE cards registration, morning meetings where we discuss not just the day ahead, but the week ahead as well. Discounts at full-line stores, too. Allows for flexible schedules whether a mom, a student or a full-time specialist. They seem to care, but sometimes seem too busy to notice.

    Cons

    Wish pay was better and wish reviews came regularly. When payroll is short, the floor is limited as to how many people will be on the floor...which can be quite daunting in a 25,000 sq. foot store. The management seems beaten down and can't seem to get out of the back office and onto the floor.

    Advice to Management

    Get out of the back office and out on the floor. Monitor what's going on with your merch team and the merch leader. When the leader is out of town, the store seems to run much more efficiently. Be there to participate, not just delegate.


There are newer employer reviews for Saks Fifth Avenue
There are newer employer reviews for Saks Fifth Avenue

See Most Recent

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