Sallie Mae - A great place to work with benefits & flexibility | Glassdoor
There are newer employer reviews for Sallie Mae
There are newer employer reviews for Sallie Mae

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"A great place to work with benefits & flexibility"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Systems Analyst in Fishers, IN
Current Employee - Systems Analyst in Fishers, IN
Recommends
Approves of CEO

Pros

As long as the work is getting done and deadlines are being met - I have found that my schedule is VERY flexible. I have found most people to be very friendly and helpful. I have also found that most people are not trying to claw their way thru you to better themselves. In the past, the company has been very employee focused by having special celebration days, team building activities and offering extra days off (Dec 26th is a holiday this year). These are not huge gestures like tons of stock or extra money but the little things can mean a lot - especially in this crazy economy.

Cons

Management is not always looking for ways to better their team or how to get their folks promoted. Promotions seem to come every other month for some employees and take many, many years for others. Some teams seem to have new promotions often and other teams go years without any promotions. Also, the work is not always spread out to the best benefit of the company. Some teams are highly overloaded and some teams are sitting on their hands. They have a long way to go in their project management. Some of the progress is caused by the teams themselves - just against change - and management is not very forceful about implementing the proposed change.

Advice to Management

Try to see that all of the employees are getting opportunities to advance in their skills and their careers. Honestly let them know what they need to complete to reach that next level and how to get on the right path. If you want employees to think of their work as more than just a paycheck, then management has to treat them as more than just someone being paid to do a job. Provide unplanned & honest feedback often (for the good & the bad).

Other Employee Reviews for Sallie Mae

  1. "Too demanding during peak season..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Killeen, TX
    Former Employee - Customer Service Representative in Killeen, TX
    No opinion of CEO

    Pros

    You are doing relatively easy work, and your job tasks are demonstrated repeatedly during several weeks of paid training (instructor performs the tasks, students pay attention and are then able to perform the same tasks on their own classroom computers in a demo version of the computer system used. You receive (sometimes weekly/sometimes biweekly) constant feedback on your performance and the calls you've taken. There is an on site cafeteria that is easily accessible and is also affordable. It's seasonal work, but if you perform well enough, you may be hired as a permanent employment at the end of your term.

    Cons

    You're expected to work lots of overtime during the peak season-- it is voluntary at first, but if enough people do not volunteer then employees are forced to work overtime. The job can get boring, as you're at your desk all day long taking calls, but you somewhat realize that when you take the job. Also, irate callers are always a pain-- for example if someone angry and upset calls because they have a late fee and want you to waive it, and you tell them late fees won't be waived as you're instructed to do, they demand to speak with a manager and, of course they get their fees waived and feel like they've "won."

    Advice to Management

    I have no advice that I would give to Senior Management.


  2. "Sallie Mae is a great place to balance work and life, but it's a challenge to get ahead."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Reston, VA
    Former Employee - Director in Reston, VA
    Recommends
    Disapproves of CEO

    Pros

    Great mission, providing access to education for students. Great building with full gym with basketball and tennis courts. Great work-life balance. The colleagues are genuinely friendly and helpful and almost everyone wants to get things done. Right now, with the stock price so low, any stock bonus will appreciate significantly.

    Cons

    There was a big cultural and pay difference between senior management and the rank and file. The internal IT organization was too set in their 'old' ways and unable to adapt quickly to changing marketplace demands. Additionally, the organization became too big and has lost focus for some of their core competencies.

    Advice to Management

    Listen to the employees. Don't forget from where you came and where you are going. Respect everyone.


There are newer employer reviews for Sallie Mae
There are newer employer reviews for Sallie Mae

See Most Recent

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