Sallie Mae - Customer Care Advisor | Glassdoor
  1. Helpful (2)

    "Customer Care Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newark, DE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sallie Mae full-time for less than a year

    Pros

    Benefits and pay are decent Easy to hit monthly bonus You can start accruing PTO day 1, but you won’t even get enough in a month for 1 full day off if you work 10 hour shifts

    Cons

    The customer care advisor job is okay for someone who doesn’t have a lot of experience or doesn’t have a degree The daily job is draining its 10 hours of assisting customers who are usually disrespectful and want to take their frustration out on you. You’re just constantly waiting for the next phone call to come through, it’s very boring and monotonous Management is not well educated on product knowledge Other advisors make mistakes and then it gets put on someone else to clean up Customers are disrespectful and rude Lack of organization, no communication between depts Very easy to make mistakes and get punished for it, very unclear on what qualifies as an error and what levels each error could be No sick time, if you’re sick and call out you’re going to get an occurrence and they are also going to use your PTO Not flexible and not understanding when uncontrollable situations come up Work all holidays and weekends

    Sallie Mae2019-01-20
  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sallie Mae full-time for more than 3 years

    Pros

    Company provides great flexibility and is committed to growing employees

    Cons

    As a small company there isn't always an opportunity to advance.

    Sallie Mae2020-02-19
  2. "Flexible work time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Development Engineer In Test in Indianapolis, IN

    I have been working at Sallie Mae full-time for more than a year

    Pros

    very flexible at work. People are like to help

    Cons

    difficult to get new innovation, because the team lead controls the team

    Sallie Mae2020-02-04

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