Sallie Mae - Collector | Glassdoor
There are newer employer reviews for Sallie Mae
There are newer employer reviews for Sallie Mae

See Most Recent

"Collector"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Collector in Las Vegas, NV
Current Employee - Collector in Las Vegas, NV
Disapproves of CEO

Pros

opportunity to make money if the effort is put forth

Cons

Select regulation and high compensation leads to compliance violations that are not readily addressed. If management treated everyone fairly, more effort would be displayed by employees.

Advice to Management

The leadership is scattered in many directions. There are too many moving parts making it difficult for management to understand what is the profit diriver for the company.

Other Employee Reviews for Sallie Mae

  1. "Good place to start in a professional work place"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Killeen, TX
    Former Employee - Customer Service Representative in Killeen, TX
    Recommends
    No opinion of CEO

    Pros

    Good professional work environment, onsite gym and cafeteria. very supportive of education as long as it does not interfer with work. Lots of employer sponsored moral type events. They do hire seasonal employees so its a good job for a college student. Pay was decent as seasonal. $10 hr.

    Cons

    Its a call center so it can be unpredictable work hours. Shift bids based on attendance and performace which can be downside if you are a newbie. Most people are locked to set hours for 6 month periods of time until next shift bid which is done based on attendance, performance and ranking with peers.

    Advice to Management

    None I was pleased


  2. "Used to be better..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous - IT in Fishers, IN
    Current Employee - Anonymous - IT in Fishers, IN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good PTO policy - but could be better, and there is no formal comp time policy for exempt employees. If you don´t mind being on call 24/7 and working 60+ hours a week it´s not a bad place to work.

    Some divisions have different policies, and so this review may not pertain to all divisions. There used to be a strong focus on training, and setting firm career path goals and achievements, and this still exists in some places. I would strongly recommend you talk about the opportunities and career path options before you accept a position.

    Management staff are generally respectful, although budget cuts have forced some divisions to do more with less, and so the work load and stress levels have went up.

    Cons

    Frequent mass terminations, out sourcing, off shoring, and general job abolishment. Seasoned employees are let go, and then new call centers are opened where the company can pay less.

    Benefits packages have been reduced every year for the past few years.

    Advice to Management

    Your employees are your most valuable resource and ultimately will make the difference in the success of the companies objectives. Cutting compensation (pay or benefits) is not a wise path long term. Some of our seasoned employees have left, and took with them knowledge and skills that we have invested a lot in. In most cases, this is far more significant than the cost savings you may see.

There are newer employer reviews for Sallie Mae
There are newer employer reviews for Sallie Mae

See Most Recent

Work at Sallie Mae? Share Your Experiences

Sallie Mae
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or