Sallie Mae - Too demanding during peak season... | Glassdoor
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There are newer employer reviews for Sallie Mae

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"Too demanding during peak season..."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Killeen, TX
Former Employee - Customer Service Representative in Killeen, TX
No opinion of CEO

Pros

You are doing relatively easy work, and your job tasks are demonstrated repeatedly during several weeks of paid training (instructor performs the tasks, students pay attention and are then able to perform the same tasks on their own classroom computers in a demo version of the computer system used. You receive (sometimes weekly/sometimes biweekly) constant feedback on your performance and the calls you've taken. There is an on site cafeteria that is easily accessible and is also affordable. It's seasonal work, but if you perform well enough, you may be hired as a permanent employment at the end of your term.

Cons

You're expected to work lots of overtime during the peak season-- it is voluntary at first, but if enough people do not volunteer then employees are forced to work overtime. The job can get boring, as you're at your desk all day long taking calls, but you somewhat realize that when you take the job. Also, irate callers are always a pain-- for example if someone angry and upset calls because they have a late fee and want you to waive it, and you tell them late fees won't be waived as you're instructed to do, they demand to speak with a manager and, of course they get their fees waived and feel like they've "won."

Advice to Management

I have no advice that I would give to Senior Management.

Other Employee Reviews for Sallie Mae

  1. "Sallie Mae is a great place to balance work and life, but it's a challenge to get ahead."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Reston, VA
    Former Employee - Director in Reston, VA
    Recommends
    Disapproves of CEO

    Pros

    Great mission, providing access to education for students. Great building with full gym with basketball and tennis courts. Great work-life balance. The colleagues are genuinely friendly and helpful and almost everyone wants to get things done. Right now, with the stock price so low, any stock bonus will appreciate significantly.

    Cons

    There was a big cultural and pay difference between senior management and the rank and file. The internal IT organization was too set in their 'old' ways and unable to adapt quickly to changing marketplace demands. Additionally, the organization became too big and has lost focus for some of their core competencies.

    Advice to Management

    Listen to the employees. Don't forget from where you came and where you are going. Respect everyone.


  2. Helpful (1)

    "Sinking Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Reston, VA
    Current Employee - Financial Analyst in Reston, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are no good reasons right now.

    Cons

    The current CEO wants to cut expenses and sell the company as soon as he can. There is no planning for the future, absolutely no employee development, and irrational product development. Along with the constant series of layoffs, it is a dismal place to work.

    Sallie Mae is currently going through the process of reducing employee benefits and freezing salaries. At the same time, the CEO and the friends he has just brought over from MBNA have record compensation packages.

    Advice to Management

    Focus on creating a good product (in this case appropriately priced loans), not on large deals, going private, and other distractions. You can't have the latter without the former.


There are newer employer reviews for Sallie Mae
There are newer employer reviews for Sallie Mae

See Most Recent

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