Samasource - Promising mission but not executing properly | Glassdoor
There are newer employer reviews for Samasource
There are newer employer reviews for Samasource

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Helpful (11)

"Promising mission but not executing properly"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in San Francisco, CA
Current Employee - Anonymous Employee in San Francisco, CA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Samasource full-time (More than a year)

Pros

- CEO is inspiring, hard-working and highly visible leader that has brought significant attention and funding to the business
- Tackling a real problem and making a tiny, but genuinely helpful, impact
- Non CEO employees are nice, hard-working and aligned

Cons

- For all her benefits, the CEO is the biggest issue. Quite simply, the company will never succeed until they replace her
- Turnover has probably been 75% in the past year, and includes entry-level employees all the way to the COO and board of directors
- Low morale in an environment that should be the opposite; people don't seem to enjoy coming to work, and that starts at the top
- Talented employees are not incentivized to stay or to work on other things; without high pay or stock options, the company needs to give them other reasons to stick around
- CEO has unreasonably high expectations which not only frustrates employees but in turn affects current clients

Other Employee Reviews for Samasource

  1. Helpful (10)

    "Get ready for a rocky ride."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Samasource full-time (More than a year)

    Pros

    1. This IS a cool company in 100 ways.
    2. Most of the people here are amazing, great and interesting people.
    3. You will be given the opportunity to really own and build something to drive change -- not always, but at times.
    4. General management team (including current COO) are strong, passionate, and reasonable.
    5. Culture is good: respectful, fun-loving people.

    Cons

    Turnover is above and beyond what is 'normal' for a start-up or for a nonprofit. These are what I believe are the biggest reasons why:

    1. Constant irrational demands from the top with unprofessional and patronizing delivery.
    2. Money, HR, processes, and high level decisions are not managed well.
    3. No efforts have been made to retain high performers. Their exits have hurt the company, year after year, since inception.

    Advice to Management

    Your employees are not solely your pawns and are not stupid -- you need them just as they need you. You should trust your employees. Do not talk down, frame, misdirect, or ignore them. Try to resist "going through the motions", "quick fixes", and "checking the box" -- especially for major decisions. Continue to make steps in the right direction which will lead to improvement in both the short and long-term success of the company. The last few months have been promising.


  2. Helpful (13)

    "Lots of Promise, But Ultimately a Disappointment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Samasource full-time (More than a year)

    Pros

    - Located in SF
    - Smart, talented, dedicated, fun staff
    - Social mission
    - Genuine respect between most employees
    - Great outward facing company image
    - Excellent at framing/storytelling
    - Hiring a COO is a step in the right direction but she needs full control to be successful

    Cons

    - Extremely high turnover: out of a 30 person office, in the last 12 months 18 FTEs have quit, 3 have been let go
    - Highly inexperienced, micromanaging senior leadership (CEO, VP Operations)
    - CEO is arguably the biggest reason for people leaving (difficult personality, lack of true business experience, egotistical behavior)
    - Unstable business model -- missteps on the business side are gravely hurting the social mission
    - Serious lack of focus and direction, major decisions and opinions change daily
    - No alignment between Sales-Delivery-Marketing-Development team goals and direction
    - Poor HR practices (no escalation process, no formal HR, no managerial oversight)
    - HR and Finance are run uprofessionally by people without any experience
    - Sensitive information (i.e. HR, pay, role changes) are handled without professionalism and stored in public folders
    - Very tense/awkward office environment (negative culture)
    - Little to no financial transparency
    - No career path
    - Arbitrary promotions and raises (not based on tenure, merit, or path)
    - Not family friendly (long hours, no PTO for working or expectant parents)
    - Lack of work-life balance is what is valued, not performance
    - Favoritism (those “close” to upper management are out of the office 40% of the time)
    - Acts like a start up when it’s convenient and a nonprofit when it’s convenient
    - Wasteful with resources

    Advice to Management

    - Be honest!!! Do not deceive or “frame” constantly
    - Trust and value your employees
    - Do not lead by fear, threats or intimidation
    - Do not lead by negativity and criticism
    - Bring in experienced leadership
    - Focus less on short term fixes and address the real reasons why employees are unhappy
    - Don’t just go through the motions of pretending to care about employees
    - Make sure employees have a real career path
    - Follow HR/legal practices

There are newer employer reviews for Samasource
There are newer employer reviews for Samasource

See Most Recent

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