Samsung Research America - Poor management + Demoralizing workplace = Designers' graveyard | Glassdoor
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Helpful (16)

"Poor management + Demoralizing workplace = Designers' graveyard"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Designer in San Jose, CA
Former Employee - Designer in San Jose, CA
Doesn't Recommend
Neutral Outlook

I worked at Samsung Research America full-time

Pros

Competitive pay, job security (no lay off), subsidize lunch

Cons

Poor benefits, no stock options, little vacation, poor management, demoralizing environment, big egos, terrible infrastructure (poor IT support, ineffective internal processes etc.)

If you’re a talented designer, or a designer with any integrity, Samsung’s UX Center is not for you, unless you join the right lab. Some UX labs have deceiving titles, where "innovation" is completely overrated. Lab director (or Manager) is incompetent, with absolutely no idea how to run an effective UX team. Full blown office politics, where people fight a lot to get attention. There is no collaboration within even a small team, and the manager is too incompetent to resolve any conflicts. The management level is eager to please our Korea HQ, but constantly fails to convince. The only thing this lab director cares about is the number of patents filed, so he can look good and receive his year-end bonus.

Full-blown favoritism is in constant display. Some Sr. level designers don’t even have any design background, nor do they design anything. But the management will always protect them while other team members are sacrificed instead.

Designers are treated like tools within the lab, even when they are the most pivotal role in the design lab. Here are some tips I learned to survive in Samsung’s UXC: 1. Please your manager, do not challenge them. 2. Always remember your manager can be a jealous animal (who'll be threatened if you outshine them in front of other VPs from HQ or the Center) 3. Forget about HR, they’re utterly useless and will never be on your side 4. Learn how to deal with big egos 5. Learn how to be happy in an extremely demotivating environment.

Advice to Management

Make effective decisions, even if it means taking out certain toxic employees who are detrimental to the operations of the entire team. Bring in a motivating and humble UX leader who understands design and turn this around. Give all employees a voice and listen to them. Allow employees to give performance reviews to their managers. STEP UP and value your designers so the UX lab can be truly "innovative".

Other Employee Reviews for Samsung Research America

  1. "Excellent Learning Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Contractor - Associate Analyst in San Jose, CA
    Former Contractor - Associate Analyst in San Jose, CA
    Recommends
    Positive Outlook

    I worked at Samsung Research America as a contractor (Less than a year)

    Pros

    This was a great opportunity to get to know overall market and technology trend that are going on currently. Also, experienced senior colleagues were helpful in helping me out to learn skills.

    Cons

    I worked as a contractor so I did not receive any compensation packages, healthcare benefits, or paid vacation.


  2. Helpful (5)

    ""Ok" place to work - could be much better..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Engineer in San Jose, CA
    Former Employee - Principal Engineer in San Jose, CA
    Doesn't Recommend

    Pros

    Interesting topics (if you look for them), but opportunity to "shine" is limited due to the management philosophy.
    Samsung name will open doors when working with partners.
    Broad spectrum of technologies and markets to potentially work on.

    Cons

    Near zero empowerment - only goal is to please HQ no matter what
    "Dispatch" managers from HQ run the place just like it was Korea
    Poor communication w/ Korea HQ makes it difficult to make progress
    Local office is managed in Korean style - can be shocking/harsh to US workers

There are newer employer reviews for Samsung Research America
There are newer employer reviews for Samsung Research America

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