SanMar - AE 2+ years | Glassdoor
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There are newer employer reviews for SanMar

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Helpful (5)

"AE 2+ years"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Account Executive in Issaquah, WA
Current Employee - Account Executive in Issaquah, WA
Doesn't Recommend
Neutral Outlook
Approves of CEO

I have been working at SanMar full-time (More than 3 years)

Pros

Work at home after 9 months training, casual dress, no weekends, owners care about employees

Cons

Low pay, unrealistic expectations re: performance and accuracy, DOS infrastructure outdated and difficult to use, no real dialog between team members or employees and supervisors. Training is too overwhelming - need more hands on.

Advice to Management

Marty, pay attention to what your CCC Manager is doing. It may be time for a change. Morale is low and that is why your have high turn over. This job is stressful and you don't pay enough. The current pay scale is at poverty level.

Other Employee Reviews for SanMar

  1. Helpful (2)

    "Good place to work-Just needs to pay more"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Issaquah, WA
    Current Employee - Anonymous Employee in Issaquah, WA
    No opinion of CEO

    Pros

    Good training program
    Good work hours
    Ability to work from home
    Good Product
    Highly regarded in the industry
    Benefits could better-Not penalized for taking sick or vacation time.
    Took away sick and vacation and went to PTO time.

    Cons

    Tight restraints-Little room for error
    Very Low pay-high turn over
    High expectations
    Low pay for the amount of time you put in training in the CCC
    Show little to no value in Customers
    The Lott family should do "Undercover Boss" to see what their customers "really do expect " and how they treat people in the CCC.
    CCC folks take customer abuse and not able to do anything about the abusive phone calls.

    Advice to Management

    Pay your CCC staff what they are worth and you won't have the high turn over-You have an investment in this staff...Treat them like they are the value they are of the company. CCC is your bread and butter..they are what makes you money. You pay them poverty wages, 28k yr...pay them what they are worth and that you value them as people not just someone answering phones.

    Do undercover boss and sit on the phones with staff and really see how it works ..what the expectations are and what happens when they don't hit the 98. 5 perfection..and can't pay their rent of feed their kids. You bought a beautiful building more warehouses-cafe in new building. Who can afford to eat at the cafe with the wages..and 30 min lunch hour. Show more value in your CCC group, Lott family have a back bone and find out what really goes on in the CCC and pay your employees...we want to be able to eat and pay rent...let alone do something fun in life.


  2. "Boring. Repetitious. A trained monkey can do this job."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Preston, WA
    Former Employee - Account Executive in Preston, WA
    No opinion of CEO

    Pros

    Easy work. Training. Banker hours. Great clients. Good products to sell. Industry leader.

    Cons

    Low pay. no room for advancement. Most of the jobs are in the customer call center. Not a real Account Executive position-the title is misleading.

    Advice to Management

    Consolidate your customer call center and turn all positions into real Account Executive positions and offer more realistic salaries that are comparable to other Account Executive positions in other industries.


There are newer employer reviews for SanMar
There are newer employer reviews for SanMar

See Most Recent

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