Santander Consumer Bank - Branch Manager | Glassdoor
There are newer employer reviews for Santander Consumer Bank
There are newer employer reviews for Santander Consumer Bank

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Helpful (1)

"Branch Manager"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Branch Manager in New York, NY
Former Employee - Branch Manager in New York, NY
Doesn't Recommend
Neutral Outlook

I worked at Santander Consumer Bank full-time (More than a year)

Pros

Nice people to work with.
Great Senior Management
High paying - they will pay high salaries for great talent ( negotiate)
Easy access to senior management- small bank feel
Very easy for high performers to really stand out.

Cons

WORST systems ever- it doesn't get any worst

Major Staffing issues

Very high turnover- chances are, if you're very good at what you do, you will soon be moving on.
Horrible, lengthy, time consuming processes, very paper intensive

Highly Excessive unnecessary emails

Numerous non essential conference calls

Lots of focus on tracking results and planning to plan than on actual execution

Branch Managers have individual production goals just like their bankers and business bankers . The goals are less than the bankers but you're still essentially a banker as well as a manager.

Back office retail support is untrained and un knowledgeable. They provide different answers every time you call in and provide incorrect information, which you then provide to customers resulting in major service breaks, time and time again.

Processes are very cumbersome and convoluted

Overall culture significantly lacks company pride

Only 6 weeks of Maternity leave

No discretionary annual bonus for the retail bank even when the company performs very well.
The branch facilities are not adequately/ routinely maintained. Only after something breaks is it fixed. Even then the fixes are cheap and nothing is ever replaced.

Not able to attract sophisticated clients due to service and system limitations

Advice to Management

A quick and complete overhaul of the entire system is not just necessary it is crucial. In addition please address the additional Cons I have listed , I'm sure none of them are new to you or come as a surprise. They are all very evident and should be addressed .

Other Employee Reviews for Santander Consumer Bank

  1. "Horrible Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Sayreville, NJ
    Former Employee - Branch Manager in Sayreville, NJ
    Doesn't Recommend
    Negative Outlook

    I worked at Santander Consumer Bank full-time (More than 3 years)

    Pros

    If you want banking experience, otherwise no reasons.

    Cons

    Horrible management, products, services, branches are run on a skeleton crew

    Advice to Management

    Dont call every hr to find out if we got our DDA


  2. "Customer consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook

    I worked at Santander Consumer Bank part-time (More than a year)

    Pros

    Great company culture with nice coworkers and fun teambuilding events. Nice location by the harbour in Stavanger. Informal competitions amongst team members and incetives for strong performance results.

    Cons

    Lower salaries than amongst other banks. Fairly high turnover rate amongst the part time employees. Often times problems with the internal software that leads to extra work.

    Advice to Management

    Give better growth and career opportunities to the young employees who perform well. Also higher compensation and bonuses to retain talented employees.

There are newer employer reviews for Santander Consumer Bank
There are newer employer reviews for Santander Consumer Bank

See Most Recent

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