Saxon Mortgage Services - Whatever the job title, your job is answering phones. | Glassdoor
There are newer employer reviews for Saxon Mortgage Services
There are newer employer reviews for Saxon Mortgage Services

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"Whatever the job title, your job is answering phones."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - MSCC Account Representative in Fort Worth, TX
Current Employee - MSCC Account Representative in Fort Worth, TX
Doesn't Recommend
No opinion of CEO

Pros

Pay and bonuses decent. Company genuinely tries to keep clients happy.

Cons

There is no flexibility at all. Employees are scolded for taking one minute extra on breaks or lunches. Time between calls must average less than 2 seconds; it doesn't matter if you need to research something or follow up with a customer. The environment is too rigid for me, although some people seemed to be OK with it. For me, the final straw was being scolded for taking too long to use the restroom(!)

Only lip service is paid to "work-life balance." Management knew I had a long commute and couldn't move any time soon, and they still ignored my request to change my schedule so I could avoid the worst traffic times. They also blew off my request to transfer to another office nearer my home.

Advice to Management

Stop recruiting college grads to answer phones. It is not rewarding or challenging work for an intelligent, educated person. I only stayed as long as I did because there is a recession. Eventually, even that wasn't enough to keep me there.

Other Employee Reviews for Saxon Mortgage Services

  1. "good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    employee friendly and good benefits.

    Cons

    no negative things to say


  2. "Disorganized use of resources and misleading about job functions."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great coworkers and floor staff.

    Cons

    Management changed frequently, lack of organization and direction.


There are newer employer reviews for Saxon Mortgage Services
There are newer employer reviews for Saxon Mortgage Services

See Most Recent

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