Sears - A challenging and educational experience for a basic understanding of retail and e-commerce | Glassdoor
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There are newer employer reviews for Sears

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"A challenging and educational experience for a basic understanding of retail and e-commerce"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - E-Commerce Creative Director in Chicago, IL
Former Employee - E-Commerce Creative Director in Chicago, IL
Recommends
Neutral Outlook
Disapproves of CEO

I worked at Sears full-time (More than a year)

Pros

Great people who want to solve problems
Recognized national brands
People who will teach you industry best practices

Cons

Layers of management for approval and direction
Legacy culture, systems & processes
Individual self-serving agendas
Dated products and brands

Advice to Management

Shed unwanted stores, brands and associates
Staff up on customer service
Reinvest in top Kmart and Sears stores

Other Employee Reviews for Sears

  1. "Not a bad job, but wouldn't want to make it a career."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultative Sales Associate in Winston-Salem, NC
    Former Employee - Consultative Sales Associate in Winston-Salem, NC
    Doesn't Recommend
    Neutral Outlook

    I worked at Sears full-time (More than 3 years)

    Pros

    While I was there, they paid base salary plus commission, although commissions declined significantly while I was there.

    Cons

    Stretched salespeople too thin by asking them to participate in non-sales related work, such as setting up floor plans.

    Advice to Management

    Decide whether or not you want your sales people to be professionally trained on the products they sell, and if so, make sure that they are compensated accordingly.


  2. "With Great Knowledge theres......"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Champaign, IL
    Former Employee - Sales Consultant in Champaign, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sears full-time (More than 5 years)

    Pros

    At Sears ive been treated well they have Great training in product Knowledge, sales skills, and custromer problem solving. mix that with loyal customers, and great product brands, and its not a bad place to start out as a salesman, decent money if you are in the right dept and are able to sell. Managers are flexible with scheduals, and willing to help when needed.

    Cons

    There is limited room for growth, once a manager has filled a posistion they tend to stay, leaving no room to advance in the company, or if the spot opens they fill it from outside the store before advancing from within. The commision is not equal to the Knowledge and abilities of the sales staff. No raises of base salery or comissions rates, the answer is "Sell more if you want to make more." so Sales staff that are deserving of more are dependant on the avalability of customers to make a living. Customers want things handed to them on a silver plater for having spent X amount of dollars over the years with Sears. Information travels slow from corporate down to staff. computers are old and slow the registers are older. great selling products are never in stock durring big sales.

    Advice to Management

    Remember that Customer Service doesnt just mean helping when they are at the store, its running a company for the benifit of the customer, not the bottom line.

There are newer employer reviews for Sears
There are newer employer reviews for Sears

See Most Recent

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