Sears - Too many metrics | Glassdoor
There are newer employer reviews for Sears
There are newer employer reviews for Sears

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Helpful (1)

"Too many metrics"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate in Carson, CA
Current Employee - Sales Associate in Carson, CA
Recommends
Negative Outlook
Disapproves of CEO

I have been working at Sears part-time (Less than a year)

Pros

Pay could be worse, base rate plus commission. People working there were great and most customers were friendly.

Cons

Too many metrics. As a salesman I was graded on my sales per hour, my add on sales, the two different types of warranties, my credit card applications, my rewards program sign ups, my installation rate, my customer surveys and my online order totals. Weirdly, my sales per hour was never talked about much.

Advice to Management

Focus less on metrics and more on customer service. The only advantage we have over Walmart and Target is customer service, not prices. Focus on employing the best at customer service and sales per hour (if sales) and the company may have more business.

Other Employee Reviews for Sears

  1. "Horrible experience I've ever had."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Studio Associate in Brooklyn, NY
    Current Employee - Studio Associate in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at Sears part-time (Less than a year)

    Pros

    You get hour breaks, if it's not the holiday season. It usually goes down to half an hr to none at all.

    Cons

    Disorganized, half of the time management doesn't even know what they are doing, unprofessional. Which makes it worst on the customers, resulting in them having a bad experience

    Advice to Management

    Choose professional management and studio associates.


  2. "No Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shoe Sales in Marion, IL
    Former Employee - Shoe Sales in Marion, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sears part-time (Less than a year)

    Pros

    Meeting some co-workers that are nice..

    Cons

    making you work every weekend, barely time off, high standards.

    Advice to Management

    dont be so hard on the new employees and quit pushing these high standards you have .

There are newer employer reviews for Sears
There are newer employer reviews for Sears

See Most Recent

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