Sears - Downright stressful for a minimum wage job | Glassdoor
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"Downright stressful for a minimum wage job"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Photographer/Sales Associate in Seattle, WA
Current Employee - Photographer/Sales Associate in Seattle, WA
Doesn't Recommend
Negative Outlook

I have been working at Sears part-time (Less than a year)

Pros

- You learn many job skills such as sales, customer service, and prioritizing conflicting tasks.
- A good way to improve portrait posing.
- Some customers are amazing to have conversations with during the photography and selling process.
- Shifts are rarely boring and often fly by fast.

Cons

- For the work, minimum wage is unacceptable. Minimum wage is for jobs that do not require a skill and are single task focused. Photography does require a creative eye and skill.
- Company cuts corners in customer service to save costs, which probably results in lower revenues. The studio is often overbooked and understaffed - resulting in inpatient customers. This also makes customers, especially on the weekend, feel like they are going through a bureaucratic DMV like process, rather than receiving a personal experience. This also increases the stress of the associate on duty coping with all the impatient customers.
- Corporate often messes up the delivery of portraits from the lab to the studio, resulting in understandably frustrated customers. However, they often blame the associate working behind the counter.
- Some parents behave worse than their children as customers. Sometimes they will blame the photographer if they can't control their own children for photos. A photographer can only do so much to get the children to cooperate.
- Many co-workers and managers do not put attending their scheduled shifts a top priority. I was requested to cover someone else's shift often the last minute at least once or twice a week.
- Equipment is old and often faulty. There are frequent computer crashes / malfunctions. Photography equipment is also frequently down.. Corporate is very slow in addressing these issues, even during the holiday season.
- Passport printing paper is often out of stock, resulting in lost sales and frustrated customers.
- Coupons that allow customers to walk out with a free portrait without paying a penny is often abused.
- Many times, due to the customer load especially in the holidays, Associates cannot take any breaks or lunch.

Advice to Management

Please experience a day as an associate during an overbooked and understaffed weekend day during the Holiday season or when a free coupon is about to expire. You will realize how corners have been cut in providing customers with the best experience. Also, fix the online booking system to allow appointments to be scheduled based on the number of associates. Also, don't give so many free items without a catch away.

Other Employee Reviews for Sears

  1. "I learned alot about warehousing, however I had to deal with alot of disorganization, and lack of communication."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Pickup Associate in Rockford, IL
    Former Employee - Merchandise Pickup Associate in Rockford, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears part-time (More than a year)

    Pros

    work around school schedule, Our department helped each other out when needed, worked as a team.

    Cons

    minimum wage, understaffed, no pay increases, over worked, disorganized

    Advice to Management

    Work out customer service issues yourselves, organize, be professional


  2. "I stay because I'm grateful for having a job"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MCA in Arlington, TX
    Current Employee - MCA in Arlington, TX
    Doesn't Recommend

    I have been working at Sears full-time (More than 3 years)

    Pros

    not for sure what to say. I am grateful for a job in these days and times.

    Cons

    no raises or proper training or respect. so much of a turn over of people maybe there should be better incentives to get better people or keep the ones you get. Managers don't have any balls not to mention you go through store managers. There is favortism, no praise or thank you for a job well done stabbed in the back thrown under the bus schedules not done til the last minute on a saturday nobody follows policies or rules i always learned to follow rules managers don't listen you go to store manager with a problem its ignored his thinks it will work itself out instead of taking action no matter what you do its never right softlines mgr will confront people on floor in front of customers that is so wrong

    Advice to Management

    listen to your employees don't shrug them off thats the problem you don't care about employees no raises, crappy mgrs,

There are newer employer reviews for Sears
There are newer employer reviews for Sears

See Most Recent

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