Sears - Good lower level management spoiled by corporate. | Glassdoor
There are newer employer reviews for Sears
There are newer employer reviews for Sears

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Helpful (1)

"Good lower level management spoiled by corporate."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Commissioned Sales in Elyria, OH
Current Employee - Commissioned Sales in Elyria, OH
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Sears part-time (More than 3 years)

Pros

Enjoy working with people and a chance to help people make tough decisions.

Cons

Corporate doesn't have a solid long term plan that spoils things on the store level.

Other Employee Reviews for Sears

  1. "Sinking Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandising and Customer Associate in Coon Rapids, MN
    Current Employee - Merchandising and Customer Associate in Coon Rapids, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears part-time (More than 3 years)

    Pros

    There are steady hours, the direct managers are usually pretty good and the people employed there are a lot of fun and easy to work with.

    Cons

    No chance of promotion or raise, very unlikely to receive meaningful praise or recognition, too focus on numbers and 1 out of 3 people are most likely to be fired for numbers. The chain seems to be shedding everything profitable to make a quick buck before the Sears "ship" goes under completely, hurting the employees in the process.

    Advice to Management

    Remove focus on sales and encourage customer service. There is too much focus on cheap sales and selling the credits cards and not enough on creating consistent customers.


  2. Helpful (2)

    "Loss Prevention"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Prevention Associate in Aurora, CO
    Current Employee - Loss Prevention Associate in Aurora, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears part-time (More than 5 years)

    Pros

    LP training is actually quite good.
    LP managers at the store level are good mentors, at least at our store.
    Our store has direct communication with Police in the mall which makes it safer to apprehend a shoplifter.
    Expect to work weekends but management is good about taking time off when you need it.
    Store level managers are just as frustrated with DLPM as associates so they do act as a good buffer when needed.
    Work at Sears for a couple years, then have a good foundation for other retail stores. Sears has good apprehension policies that help prevent Non-Productive Stops which can cause serious problems for the company. Learn and live by these and you will succeed.
    Know that EVERYONE, no matter what they look like, can and will steal if given the right conditions.
    Lead positions pay more and have some perks, but not much. Become a lead and you are on your way to a management position if that is what you desire. LPM's and DLPM actually do like to promote within and have good processes in place to do so. This is one area where the DLPM seems to have a clue about what he is doing.

    Cons

    Company is cutting everywhere.
    LP Management is poor at best
    LP Management Knee jerk reactions to just about everything
    Pay is very very low when starting out, and does not get much better from what I have heard
    Cut in number of hours available to work
    Must work by yourself most of the time which can be dangerous
    Process to arrest shoplifters can be counter productive, especially when you are working by yourself.
    Quota in large stores is sometime difficult to reach
    Management at the District level in the Denver region is incapable of personal relationships and has no clue about how to manage people effectively. Rudeness and scare tactics are his motivation techniques. Not well liked by any of his direct reports and not respected by anyone at the associate level in our large store or anyone else I have spoken to.
    Do a good job and there is no recognition. Do something wrong and be threatened with termination or be put on a performance plan.
    Emails sent out to directs from DLPM are full of mistakes, misspellings, grammatical errors. So bad that they are passed around and commented on by LPM;s and LP associates. It is a running joke how bad they are.
    NPD's or Bad stops are a fact of life in this profession, but follow the rules and policies and things will work out. That being said, DLPM will drill into your head that a bad stop will result in termination 90% of the time. Another wonderful way to motivate your employees to make their quota.
    You are either good at this job or you are not. You will know within 3-6 months if you are cut out for it. It is not as easy as everyone may think.
    Other non-LP associates will not like you, if you are doing your job properly anyway. If you want to be liked by everyone, this is not the job for you. You are there to catch them stealing, and you must think of it that way.
    Way to much focus on internals. You must spend several hours a week dedicated to watching associates. If you do catch one, all of the credit goes to your manager. So that time is wasted from a external quoted standpoint.

    Advice to Management

    Better communications with store level associates. Increase hours at large store so LP associates do not have to work alone which compromises their safety and makes it almost impossible to make a legit stop while not fudging the Policies needed for an apprehension. Respect your employees. Speak to them on a regular basis, not just when they make mistakes or you want to scare them. DL Management should take classes on how to manage PEOPLE, how to speak to people without speaking down to them, how to motivate without scaring people, how to write and speak proper English. If someone is doing a good job, let it be known. Increase pay, this is a serious job with legitimate safety concerns, pay your associates that risk their lives to protect your merchandise and your employees a wage that tells them that they are appreciated. Stop caring only about metrics and numbers. Treat people with respect when they earn it.


There are newer employer reviews for Sears
There are newer employer reviews for Sears

See Most Recent

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