Sears - Lost Potential | Glassdoor
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There are newer employer reviews for Sears

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Helpful (1)

"Lost Potential"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Assistant Manager in Seattle, WA
Former Employee - Assistant Manager in Seattle, WA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Sears full-time (More than 8 years)

Pros

Very strong brand recognition with Kenmore, Craftsman, and Lands End products. Great opportunity to manage and develop large teams. Internal social media communication website is years ahead of other market leaders. High potential for career advancement if you can balance the metrics which are subject to change.

Cons

Leadership is not in line with long term growth. Metrics overbearing and for all the wrong reasons. The focus of the company is no longer on people. Customers are no longer valued unless they are rewards members. Company claims to invest in stores yet it's done in a very limited fashion with little support and follow up. Store morale is on a downward slope with the current vision being pressed with accountability yet no feedback/support to go along with it. Company is systematically self destructing by no longer renewing leases to stores.

Advice to Management

Remember that you are a retailer first and focus on the customer and the sales experience. Quit making cashiers ask a million questions and forcing employees to ring up items on digital devices. Focus on streamlining the operations and ensuring the company is executing it's core 100% consistently instead of shifting gears every quarter. Change your power ranked scorecard to reflect true profitability and make it the bigger piece of the pie. Align your regional and store teams with a sales/customer service mentality and use the customer feedback from Facebook as a level setter. Have stringent follow up of your third party installers and delivery teams.

Other Employee Reviews for Sears

  1. "Sear Outlet Retail Sales: Appliances (refrigerators, ranges, washers, dryers, and dishwashers)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Wheaton, MD
    Former Employee - Sales Associate in Wheaton, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sears part-time (Less than a year)

    Pros

    Easy pitch. Good products and competitive prices.

    Cons

    Low hourly pay, no training provided, bad delivery service. The store had a great location, but management refused to advertise. I don't know of a major appliance seller that doesn't put a weekly circular out. They were horribly understaffed, so sales associated ended up handling receiving and management responsibilities without any increase in pay. There was also an extremely disappointing amount of customers for a major retail store with the brand recognition of Sears.

    Advice to Management

    Raise hourly base pay.


  2. Helpful (1)

    "associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Sears full-time

    Pros

    It's a place to work

    Cons

    Favortism by all overall management

    Advice to Management

    more training, and please do some work

There are newer employer reviews for Sears
There are newer employer reviews for Sears

See Most Recent

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