Sears - The Best Crash Course in Retail Bar None | Glassdoor

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There are newer employer reviews for Sears

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Helpful (1)

"The Best Crash Course in Retail Bar None"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate in Modesto, CA
Current Employee - Sales Associate in Modesto, CA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Sears part-time (More than a year)

Pros

- The people, some of the most intelligent, ethical and shrewd people I have met in my short life. The older veterans have taught me an incredible amount and have helped shape me into the person I am today.
- Although they are chipping away at it bit by bit the base+commission pay for someone inexperienced and in college is still very competitive.
- The appliance department still has a big legacy keeping it alive and with the changing pricing structure of many TV manufacturers the electronics department is actually fairly competitive in the industry now.
- You are given a good amount of autonomy which is nice for the slow times that are inevitably going to happen outside the holiday season.

Cons

- Initial computer training is completely irrelevant to any of the systems or selling processes you will be using especially with the shift from the aging registers to iPads.
- Ingrained favoritism in management throughout the company instead of putting those best suited for the job in the right position they choose their friends first.
- Too much focus on meeting secondary sales metrics over actual sales and now with the addition of having to make the majority of sales on their slow and essentially in-alpha iPad point of sale system it feels like management wants you to jump through hoops instead of selling product.
- Incredibly frustrating inventory system that is often incorrect and/or butchered because of .com sales taking away already limited inventory from stores instead of a warehouse.
- In case I have not mentioned it enough the new point of sale system they are shoving down sales associates' throats is laughably coded, hindered more by the slow in-store networks and glitchy to the point of being legally dangerous in the several cases I have seen it not remove discounts from an item's total price.

Advice to Management

Don't allow Leads to run free on smoke breaks or hide in their offices when they don't feel like playing the firefighters that they essentially are. Give Leads and the rest of the management team the power to lead the team instead of acting as a reactionary force doing whatever they can to keep up appearances with regional management. Always have a manager on duty dedicated to the numerous approvals that always occur during the day. Recognize the talented associates that have stuck with you and instead of beating them over the head with numbers and iPads start fostering a competitive sales team where sales once again drive the company's business not fly by night cultural changes. Also don't allow decisions for hiring and promotions be based on favoritism as this kind of behavior and the people it brings in can nearly cripple a sales team. Invest in renovating the aging retail locations instead of dead-end electronic point of sale systems and bring back the fun retail environment that our parents and grandparents remember about Sears. Sears has not completely destroyed it's reputation yet and the right changes at the ground level can still save this company that I would argue is worth saving.

Other Employee Reviews for Sears

  1. Helpful (2)

    "Sears is a dieing store with little managerment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Houston, TX
    Current Employee - Sales Associate in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sears full-time (More than a year)

    Pros

    people are used ,not abused

    Cons

    low pay,high cost of benefits

    Advice to Management

    pay market value for people


  2. "I worked at Sears full-time for more than 6 years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Dallas, TX
    Former Employee - Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time (More than 5 years)

    Pros

    I don’t see any Pros unless if you like to be tread of your job everyday.

    Cons

    They overwork the "good " workers and allow those who don't work to continue being slackers. DM only cares about his incentives.

    Advice to Management

    Sears does not care about their associates. Top management only care about their incentives, they don’t care how they going to get their incentives even if they have to treat your job everyday from 7am to closing. So many good and hard working people are loosing their job because the DM’s treating their job constantly everyday. May try to cheat the system so they can get the DM’s off their back and to keep their job end up get fired because they cheat the system. Question for upper management, how many more good and hard working people have to loose their job for you the see the picture. Its doesn’t take a PHD to see this picture. The economy is bad enough without you making it worst.

There are newer employer reviews for Sears
There are newer employer reviews for Sears

See Most Recent

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