Sears - Overall a good, fair company to work for. | Glassdoor
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There are newer employer reviews for Sears

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"Overall a good, fair company to work for."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Project Consultant in Phoenix, AZ
Former Employee - Sales Project Consultant in Phoenix, AZ
Recommends

I worked at Sears full-time (More than 3 years)

Pros

They provided qualified leads and steady opportunities. Seas is a trusted name and in this industry it's nice to know you're well backed. The Company benefits were great. Bonuses and incentives were also very good. Phoenix office sales management was fantastic to work for.

Cons

Not a fan of the "one call close" sales tactic. Always felt a company like Sears could do better allowing their trained staff to work the leads provided in the manner they felt best, or create a call back book of clientele.

Advice to Management

Hire and or train properly qualified or motivated sales professionals and allow them to work their/your client base. Find a better sales process than once call close.

Other Employee Reviews for Sears

  1. "Pretty good company to work for still"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Sacramento, CA
    Current Employee - Technician in Sacramento, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sears part-time (Less than a year)

    Pros

    Training and promotions if you work for it

    Cons

    Senior Techs always get the gravy jobs and the rest are left with the scraps. Plus you do a lot of free work.

    Advice to Management

    Train the csa staff to sell the higher paying jobs


  2. Helpful (1)

    "Sears needs to stop trying to create robots out of their employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time (More than 8 years)

    Pros

    Store level staff hard working and dedicated. Associates strive to please customers & create a friendly work environment. Store & regional management understands their own business needs very well.

    Cons

    HIghly structured metric demands by corporate heads.Demands good customer service but do not support associates to follow through.Invests in high-cost frivolous technology just to say "look what we have",but doesn't work! The stores look outdated & basic needs are ignored (worn carpets,old fixtures,poor lighting, outdated fashion).Endless changes in corporate heads insists to micro-manage. No one is allowed to "think" or make store-level decisions without the risk of career-suicide. Associates have not seen raises for years, & benefits cut. Lot of hype to change the culture of Sears, but corporate heads are not interested in hearing the struggles of their associates who are trying to do their jobs. Very top-heavy in upper management. Fewer stores open or doing well, but more executive positions keeps being created.

    Advice to Management

    They would be really surprised at how dedicated their associates are, if they would just listen. Need to get back to basics: allow your associates to do their job without their hands tied & Provide good customer service without costly gimmicks. Spend less on ever-expanding corporate over-head!

There are newer employer reviews for Sears
There are newer employer reviews for Sears

See Most Recent

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