Sears - bad | Glassdoor
There are newer employer reviews for Sears
There are newer employer reviews for Sears

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Helpful (1)

"bad"

StarStarStarStarStar
Current Employee - Sales Associate in Atlanta, GA
Current Employee - Sales Associate in Atlanta, GA

I have been working at Sears part-time (More than a year)

Pros

none none none bad bad

Cons

all everythinbg, terrible pay pay

Advice to Management

terrible

Other Employee Reviews for Sears

  1. Helpful (1)

    "Sears is Kmart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Rancho Cucamonga, CA
    Former Employee - Sales Associate in Rancho Cucamonga, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sears part-time (More than 3 years)

    Pros

    The best place to be was in the Fitness Department because you get $10/Hour plus commission. Mostly large items so there was little clean up to do throughout the shift.

    Cons

    The department lead is full time and could re-ring sales under their own number and take your commission. The company has many bad policies that you are required to enforce but would be overridden as soon as a customer complained.

    Advice to Management

    Don't make your employees enforce policies that don't make sense if you are not willing to back them up when customers disagree!


  2. Helpful (4)

    "Excellent associate involvement, poor associate appreciation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time (Less than a year)

    Pros

    There are plenty of opportunities to communicate directly with senior level directors and managers through the company's online social site. Very open communication within the company. Excellent training opportunities.

    Cons

    The company provides little incentive for anyone to start working there. It's hard to get an offer for anything above minimum wage, the commission percentage is low, and the benefits are not competitive. They describe mandatory performance metrics as "opportunities" to increase your pay.

    There are little incentives to go above and beyond - they just don't reward good performance. A reward at Sears for going above and beyond is to barely earn as much as someone at a competitor's company that has fewer metrics to meet. A typical associate has to meet metrics on Credit, SYW Loyalty, SYW Enrollment, PA, Accessory sales, Member Feedback, Store 2 Home orders - all for minimum wage. While an associate at a competitor makes $2 more per hour just to greet customers that walk in the door. Who wants to do more work for less pay? No one.

    The most common complaint from customers is the wait time in lines or not being able to find someone to assist them. This is because Sears cannot hire enough staff as they refuse to compete in terms of compensation and benefits. Applicants walk away laughing when they hear the expectations and offered wage in an interview, and everyone else has to work harder to compensate for the poor staffing levels.

    Advice to Management

    Show your employees that you appreciate them. Offer a reasonable wage for your expectations. You want to deliver a "WOW" Member Experience? How about delivering a 'Meh' employee experience at the very least. There's a serious gap in compensation and expectations. Own it.

There are newer employer reviews for Sears
There are newer employer reviews for Sears

See Most Recent

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