Sears - Customer Service v. Retail Sales | Glassdoor
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There are newer employer reviews for Sears

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"Customer Service v. Retail Sales"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in Medford, OR
Former Employee - Sales Associate in Medford, OR
Recommends
Neutral Outlook
Approves of CEO

I worked at Sears part-time (Less than a year)

Pros

Healthy/safe work environment. Co-workers are friendly and co-operative. Management is generally reasonable in its expectations. The location is nearby and easily accessible. Customers generally know what they want when they come in to visit.

Cons

Constant push for up-sales/cross-sales. If the customer knows what they want when they come in for a purchase, I felt it unnecessary to "push" other items. In addition, the use of the iPads to ring-up transactions, generally took longer than using the register, adding to customer frustration in the time required. A customer wants to make a simple cash transaction but can't because of the requirement to obtain a phone number and other personal info to develop a file causes a lot of customer dissatifaction.

Advice to Management

Before you impose the use of "new" technology on the workforce, make sure it works and is, in fact, an enhancement and not a hindrance. The iPads are a good idea but rushed into service. Also, go to a set work schedule. A floating schedule makes it most difficult to plan personal needs.

Other Employee Reviews for Sears

  1. "Great place to work!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears full-time

    Pros

    Lots of room for growth.

    Cons

    Can be stressful at times, but the hard work pays off!


  2. "I work for a franchise and it would be good if the franchisee knew how to run a business and how to treat employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Harrisonburg, VA
    Current Employee - Operations Manager in Harrisonburg, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Sears full-time (Less than a year)

    Pros

    I enjoy working with people.

    Cons

    The franchiseeis the problem with the store.

    Advice to Management

    Keep track of your franchisees better with a little more hold and know what they are doing and how they treat there employees and if they are actually following Sears policies, and State and federal labor laws.

There are newer employer reviews for Sears
There are newer employer reviews for Sears

See Most Recent

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