Sears - Get some retail experience and move on!! | Glassdoor
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"Get some retail experience and move on!!"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Cashier in Santa Rosa, CA
Former Employee - Cashier in Santa Rosa, CA
Doesn't Recommend
Disapproves of CEO

I worked at Sears part-time (More than a year)

Pros

Great place to learn customer service, as you will deal with an abundant amount of complaints. Also, its perfect for 1st time jobs or students. Flexible schedules and part time positions.

Cons

Explicit focus on numbers. Rarely any employee praise. Low pay. Buildings are dilapidated.
No incentives or promotions. Favoritism.

Advice to Management

A happy team is a productive team. Weed out the clicks in upper management. Your stores are failing because friends wont fire friends, and consistently cover for one another.

Other Employee Reviews for Sears

  1. "Don't make Sears a long term career choice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commission Sales in Honolulu, HI
    Former Employee - Commission Sales in Honolulu, HI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears part-time (Less than a year)

    Pros

    Co-workers were friendly and it is a familiar environment since I grew up shopping at Sears.

    Cons

    While I was initially impressed by all the new technology and software Sears has adopted in recent years I quickly learned that the different software programs that they use are not designed to work together, the inventory system is unreliable and the POS system is antiquated. Their store displays look like they are stuck in the 60's. The big push to do more sales on-line is being done in a manner that competes directly with in-store sales. Eventually, stores will become showrooms for products that customer buy on-line and have delivered to their homes. Think twice before working on commission because you will simply end up demonstrating a product but not making the sale.

    Advice to Management

    Management appears to be mostly older white males who are looking forward to retirement within the next couple of years. By adopting newer technology into their stores they may be trying to give the appearance that they are in-step with the modern age. In fact, the hardware and software they have implemented are not designed to work together well. One indication of how incompatible these programs were is that employees have to remember at least 6 different passwords to use the different programs available for their use. Of course, very few people can become proficient in all the programs that are in use. The result is that the projected benefits of all the new technology that has been implemented in the past few years will never be realized.


  2. "They are failing not good to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Tulsa, OK
    Former Employee - Customer Service Advisor in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears part-time (More than 8 years)

    Pros

    Better hours than main store

    Cons

    The management sucks, they have a bad commision system

    Advice to Management

    Listen to your employees, Pay using a team scale in automotive not an individual one, you have too many free services that cost commission the current way

There are newer employer reviews for Sears
There are newer employer reviews for Sears

See Most Recent

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