Sears - Sears Teleservice Call Center is a good place to work | Glassdoor
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There are newer employer reviews for Sears

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Helpful (1)

"Sears Teleservice Call Center is a good place to work"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Credit Card Fraud Protection Representative
Current Employee - Credit Card Fraud Protection Representative
Recommends
No opinion of CEO

Pros

As a "Senior", Sears Holdings is a good place to work. They do not discriminate because of age. In fact they encourage "Seniors" to join the company by recruiting us at "Seniors-Boomers" Job Fairs. They see the value of having people who have a work ethic and can be depended on. Unfortunately, younger workers never grasped this concept.

Cons

In the Call centers, nights and weekend hours are required for some positions.

Advice to Management

Keep on keepin on

Other Employee Reviews for Sears

  1. "Assistant Store Manager who sees the bright future ahead."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager
    Recommends
    Approves of CEO

    Pros

    If you work hard and excel at what you do, you can and will advance. They are usually fair-handed with promotions and recognition of good results. They are very, very understanding when you need time off for family or personal issues, more than any employer I have ever heard of.

    Cons

    It takes 18-24 months in salaried management to advance. This may be to the benefit of many who are thrown into jobs unprepared, but to those who can adapt well to changing environments and situations, it seems like a restraint on much of the competent management within Sears Holdings.

    Advice to Management

    I believe Senior Management is on the correct track. I truly do. Many of the programs they are enacting and the business practices they are doing really do make sense from so many standpoints. The main thing I am talking about here is their increased insight into the operations of the corporation from the store level. In the past, as near as two years ago, the company did not seem to deal with operations or sales promotions with the insight of those from a store level. They have radically changed that under Bruce Johnson and listen now more than ever from those in the stores, and it is benefiting the stores and therefore the corporation tremendously.


  2. Helpful (1)

    "This is a lousy organization to work for. Management at all levels are crap."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Analyst in Toronto, ON (Canada)
    Current Employee - Program Analyst in Toronto, ON (Canada)
    Doesn't Recommend
    No opinion of CEO

    Pros

    At least there is some Flexability pertaining to your hours of work.

    Cons

    You seldom get a raise and if you do its insulting. Benfits are awful, pay rate when compared to other companies are grossly under par. Management at all levels are incredibly dumb and incompentant.

    Advice to Management

    They do not deserve to be the position they are in and it is clear by their lack of decision making.

There are newer employer reviews for Sears
There are newer employer reviews for Sears

See Most Recent

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