Seneca Resorts & Casinos - Great coworkers, but like any customer service position constantly dealing with people can get tiresome. | Glassdoor
  1. Helpful (1)

    "Great coworkers, but like any customer service position constantly dealing with people can get tiresome."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - D/R Floor Supervisor 
    Recommends
    Neutral Outlook

    I have been working at Seneca Resorts & Casinos full-time for more than 8 years

    Pros

    The people that you work with are for the most part all good people, they have a pretty good benefit package with 3% 401k match, and free food.

    Cons

    The clientele is for the most part decent people, but on a daily basis you are required to accommodate problem gamblers, chain smokers, and alcoholics who expect the world from you. The second had cigarette smoke is probably one of the biggest cons, also a very unrewarding job, nos sense of accomplishment when you punch out for the day. There is also a lack of experience in upper management.

    Advice to Management

    Try and keep entry level employees best interest in mind... they are your front line! Poor team morale makes for a poor customer service experience.

    Seneca Resorts & Casinos2015-02-03

Other Employee Reviews

  1. "Perfect place to work and grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cashier 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Seneca Resorts & Casinos full-time

    Pros

    Awesome place to work for

    Cons

    I did not come across any cons

    Seneca Resorts & Casinos2019-05-27
  2. "Nice staff and management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Agent 
    Recommends
    Positive Outlook

    I have been working at Seneca Resorts & Casinos full-time

    Pros

    Free lunch, friendly and helpful staff.

    Cons

    Salary could be better, no work to life balance if u work shifts

    Advice to Management

    None, they were amazing and fair with all staff.

    Seneca Resorts & Casinos2019-11-28

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