Serco Group - Working for ECB via Serco | Glassdoor
  1. "Working for ECB via Serco"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Serco Group full-time for more than 3 years

    Pros

    Very good oppotunity to work for ECB

    Cons

    They don't care much for you. As soon they can rent you to ecb is fine, after that they don't care.

    Serco Group2018-10-26
  1. "Satisfied Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - Supervisor in Reston, VA

    I worked at Serco Group full-time for more than 5 years

    Pros

    Great coworkers; pleasant working environment

    Cons

    Potential loss of contract and lay off

    Serco Group2019-10-20
  2. "Avoid. There are much better opportunities in Northern Virginia."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources in Herndon, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Serco Group full-time for more than 3 years

    Pros

    All of this relates specifically to working at the North American corporate headquarters in Herndon, VA Depending on your department and position scheduling flexibility is very broad. Telework is common and even encouraged.

    Cons

    Overall given the competitive job market and number of employment options in Northern Virginia I would personally consider working with Serco to have been somewhat of a career misstep. Even among federal contractors Serco has a tendency to significantly underpay. They will offer you the bare minimum of whatever your market rate may be. The organization as a whole and especially the HR department is poorly organized and constantly in a state of instability. Coming in I was met with a revolving door of coworkers, managers, and even executive leadership and when I eventually left a couple of years later the situation had not improved. Performance feedback is few and far between, often non-existent. Mid-level leadership is uncharismatic, apathetic, and sometimes outright disrespectful to employees and other management teams which reflects poorly on the HR department as a whole. There are major issues with under-staffing throughout the organization which creates high strain and high burnout. For the reasons listed above Serco has a bizarre, loosely formed organizational culture and high-performers tend to take other job opportunities within 2-4 years of working there because current leadership does not seem to value career growth or retaining talent. Despite needing to work closely with each other there is no team atmosphere and people who work there are generally unhappy and frustrated. Serco Group has had a number of extremely high profile and concerning controversies within the last 15 years involving humanitarian issues, insider trading, embezzlement, etc.

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    Serco Group2020-02-17

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