Serco Group - Great Startup Job | Glassdoor
There are newer employer reviews for Serco Group
There are newer employer reviews for Serco Group

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"Great Startup Job"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - General Clerk II in Rogers, AR
Current Employee - General Clerk II in Rogers, AR
Neutral Outlook
No opinion of CEO

I have been working at Serco Group full-time (Less than a year)

Pros

Stable hours, full benefits, Nice introductory job into office work. 401(k) with company match, decent pay, Gained extensive knowledge of Affordable Care Act, Paid Federal Holidays off, vacation time after one year

Cons

Things are constantly changing, within the same hour you can be working fast and well and suddenly, you're told not work or are out of work. Periods of "feast and famine" in terms of work to be done. Inconsistent direction from management. Not much opportunity to move up. Uneven promotional standards.

Advice to Management

Needs more opportunity for moving up in the company, try to hire more from within, not just outisde. Needs better trainers. Greater preparation to deal with major changes.

Other Employee Reviews for Serco Group

  1. Helpful (3)

    "You are just a body to them!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Obamacare in Lawton, OK
    Former Contractor - Obamacare in Lawton, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Serco Group as a contractor (Less than a year)

    Pros

    None that I know of. Maybe the hours but it is a SCA contract so they have no choice.

    Cons

    Horrible management, first line supervisors are a step above the special needs intelligence level. The company is completely hands off and does not care how anything works just as long as the numbers are correct.

    Advice to Management

    Go back to the UK and get investigated there instead of the US.


  2. Helpful (1)

    "Rewarding work- Very top heavy- Low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ACAP Career Counselor in Atlanta, GA
    Former Employee - ACAP Career Counselor in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Serco Group full-time (More than a year)

    Pros

    Rewarding- developing relationships with soldiers and spouses. it is nice to see the progress and success of clients.

    Cons

    Low pay, very top heavy, center managers do not lead but dictate. Lots of veterans are hired just because and do not perform job duties. Serco owns the contract for ACAP centers on Army bases. Serco management doesn't have a clue about what is going on in the centers nor do they care.

    Advice to Management

    N/a.


There are newer employer reviews for Serco Group
There are newer employer reviews for Serco Group

See Most Recent

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