Serco, Inc. - Great People....but not the best company. | Glassdoor
There are newer employer reviews for Serco, Inc.
There are newer employer reviews for Serco, Inc.

See Most Recent

Helpful (3)

"Great People....but not the best company."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Fairborn, OH
Former Employee - Anonymous Employee in Fairborn, OH
Recommends
Neutral Outlook
No opinion of CEO

I worked at Serco, Inc. (More than 3 years)

Pros

The people you work with are pretty great. The pay was good and the company (depending on the office) has a family-first attitude with a caring feeling.

Cons

Corporate training is almost non-existant for things they want you to do with the job. Yearly evaluations are a joke. There is almost no interaction between upper management and the casual worker. Upper management does not really care about the employees, but only about the bottom line.

Advice to Management

Treat people more like you would want to be treated. Let your people in the market they are in have more say in how pricing is run since they know that market better.

Other Employee Reviews for Serco, Inc.

  1. Helpful (2)

    "Handling Reduced Federal Government Budget"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Serco emphasizes customer service. It's the way the company is adjusting to the sequester, and increased competition for a smaller federal budget. Emphasis is on supporting billable contracts and due to it's parent organization the potential customer base is global, not national.

    Cons

    Too much reliance on the federal government as a 'sole-source customer.' There has been a concerted effort to move into other markets, but without a long history of support.


  2. Helpful (2)

    "Horrible job, I wouldn't refer anyone to this company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Participant Service Representative in Clintwood, VA
    Former Employee - Participant Service Representative in Clintwood, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Serco, Inc. full-time (More than 3 years)

    Pros

    The Weekends and holidays off

    Cons

    Management and supervisors
    Pay
    No room for growth
    Very filthy work environment

    Advice to Management

    Act like managers, don't chose favorites or talk about your employee's personal issues behind their back. Management and supervisors are uneducated and unprofessional. The pay was horrible for the things they expect you to deal with. No room for growth, any promotions were promised to the main managers favorites before even telling other employees about the opening. The building itself was very filthy, the vent system leaked a black soot and moldy type substance, carpet under desk was never vacuumed, no trash can liners were provided unless your purchased and brought you own.


There are newer employer reviews for Serco, Inc.
There are newer employer reviews for Serco, Inc.

See Most Recent

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