Service Corporation International - I had a great experience working for SCI as a funeral director. | Glassdoor
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There are newer employer reviews for Service Corporation International

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Helpful (1)

"I had a great experience working for SCI as a funeral director."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Funeral Director in Portland, OR
Current Employee - Funeral Director in Portland, OR
Recommends
No opinion of CEO

I have been working at Service Corporation International full-time (More than a year)

Pros

Encouraged to be innovative and exceed client families' expectations. A lot of flexibility and support from management to create meaningful and individualized services for client families. Customer satisfaction was always the top priority. Recognized and received bonuses for high JD Power Customer Satisfaction scores. Occasionally received bonuses for high sales but never felt pressure to push anything on client families. The location I worked at had a great staff and we began every day with a morning meeting. As a result, each member of the staff knew what was on the schedule for that day, who was responsible for what and a brief idea of what was being planned with each client family. This put everyone on the same page, ensured a balanced workload, minimized any room for error and built morale. Required continued education courses. Provided "aftercare" for client families.

Cons

Funeral directors and staff have no control over pricing of services and merchandise. Occasionally upper management would consult with funeral directors about what was selling, what was not and why but it wouldn't go any further than that. Changes would still be made regardless of the feedback given. I was fortunate enough to work at a really terrific funeral home with a communicative, cohesive staff that got along and had the same goals and vision. The workload was dispersed evenly and no one was ever overworked. Not all locations are like that. It really depends on where you work and who you work with. Like any business, SCI likes to keep overtime to a minimum which is frustrating when you have multiple families and can't quite get everything done in an 8 hour work day. The funeral directors are dependent on an entirely different staff at the Care Center for the embalming, appearance and arrival of the deceased.

Advice to Management

This is more for upper management (e.g. market director): listen to - and more importantly implement - the feedback received from your staff. As the direct person of contact to the client families, the funeral directors understand what customers are looking for, what they value and what they are satisfied with. If it ain't broke, don't fix it.

Other Employee Reviews for Service Corporation International

  1. Helpful (5)

    "Company More Interested in Stockholders Than Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor in The Woodlands, TX
    Former Employee - Family Service Counselor in The Woodlands, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Service Corporation International full-time (More than 5 years)

    Pros

    Large company with good benefits
    You can make $100,000 + if you are a great salesman
    Get a nice "emotional paycheck" from families you help

    Cons

    Tons of admin work for salespeople
    Horrible software programs for contracts
    Percentage on commissions dropped over the years
    Have to work weekends and all holidays
    Very low pay for hourly employees

    Advice to Management

    You wouldn't listen, why bother?


  2. "Taking advantage of the good people in the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Lakewood, NJ
    Former Employee - Manager in Lakewood, NJ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Service Corporation International full-time (More than 10 years)

    Pros

    Good salary
    Competitive vacation and sick days

    Cons

    At the mercy of corporate giant.
    No real reason for being terminated.
    No concern for good employees
    No allegiance to tenured employees

    Advice to Management

    Take a long close look at the people you have working for your company and see what really happens in the field.

There are newer employer reviews for Service Corporation International
There are newer employer reviews for Service Corporation International

See Most Recent

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