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ServiceMax

Acquired by PTC

Is this your company?

Unless you strictly need a remote job, look elsewhere! - Anonymous employee ServiceMax Employee Review

1.0
Aug 30, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only real perk about this company is remote working.

Cons

The company has gone, in my vision, from a slow moving start up hoping to disrupt a field service, to a piece of a giant corporation that does not really know what to do with it. I think the worst points highlight are: - Lack of long term vision; - Buggy and unstable software; - Product allocate most of the resources to build new functionalities rather than looking back and make the product more stable/functional; - No training/career development plans; - Micromanagement - The worst case management system I have seen in 10+ years experience; - No respect for customer; - No respect for employees; - Unjustified benefit cuts without prior employees consultation;

Explore other reviews about ServiceMax

5.0
Jan 4, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Best people, creative projects, great atmosphere. Everyone wants you to succeed.

Cons

None I can think of.

2.0
Feb 29, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*Fully paid medical benefits *Free catered lunch every Thursday *Impressive new Headquarters (also a con...see below) *Talented and educated coworkers *Good work/family balance *Still have utmost respect for C-level exec team

Cons

*New qualified leads are far and few between. Pretty much 100% cold call outbound *New office space lacks proper work stations to set employees up for success...long tables with low glass inserts feels like a call center. *Pay scale seems to be way off for industry standards and experience *Unreasonable quarterly/annual goals combined with excessive threats for not reaching them. Feel micro managed by reports. *Emphasis on exceeding unreasonable quotas to achieve poor accelerators (completely dangling the carrot that will always be right outside of reach) *Excessive mandatory basic trainings that are poorly executed combined with TONS of busy work and certifications that never seem to even be looked at or used once completed *Leadership and decisions between divisions that were once aligned are completely out of whack *Culture now seems to lack positive energy and spiraling out of control fast. Collaboration and innovative thinking feels frowned upon, but leadership touts the the exact opposite. Actions speak louder than words!

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