Employee Review

  1. 5.0
    Current Employee, more than 1 year

    Great company with excellent potential

    May 26, 2021 - Financial Analyst in Santa Clara, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    strong purpose and vision for the company that keeps me engaged

    Cons

    Not as competitive on pay as I would like. There are politics that come largely into play when it comes to promotions so it takes awhile to get to where you want to be.

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  1. 5.0
    Current Employee

    ServiceNow is 5 star

    Aug 1, 2021 - Inside Sales Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company culture and benefits

    Cons

    There are no cons to working at ServiceNow

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  2. 1.0
    Current Employee, more than 3 years

    Think twice before joining Marketing

    Jun 17, 2021 - Marketing Director in Santa Clara, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    After dealing with such extreme dysfunction, bureaucracy, and politics, you will likely be able to handle anything that will come next in your career..

    Cons

    The company is tortured in growing pains, dysfunction, and toxicity. First-time CMO, Alan Marks, struggles to unify the marketing org. He continues to make constant reorgs and direction changes and brings in new leadership to “fix” the problems. I witnessed lots of good people just unexpectedly get fired, making everyone nervous and living in fear they are next. Groups are working in silos and struggle to do any meaningful work due to bureaucracy and role duplication. The work quality bar is low, favoring speed. That is because everyone spends all the time in meetings and dealing with politics and not working. The company lacks basic processes that you would expect at a company this size (there is seriously no standardized hiring process). There is lots of hype around ServiceNow being a top company, but I have found the culture to be extremely political and toxic. Senior leadership operates in the command and conquer model with very little empowerment to its people. I also witnessed lots of people leave other top companies to join ServiceNow only to be crushed and deflated within the first few months. Senior leadership sugar coats the problems by describing it as a “hyper-growth” company because the problems are cemented into the company culture.

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    22 people found this review helpful

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