ServiceSource - Used to be great. Since going Public turning into a call center. | Glassdoor
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Helpful (1)

"Used to be great. Since going Public turning into a call center."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Representative
Current Employee - Sales Representative
No opinion of CEO

Pros

Great work collegues. Phenominal growth. In some teams better working conditions than others

Cons

Now that ssi has gone public, costs are beeing cut wherever possible. Really noticable in that current jobs are moved to KL

Advice to Management

Stop micro managing and strengthen partner relationships in stead of weakening them

Other Employee Reviews for ServiceSource

  1. "Fast paced, fast growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Recommends
    Approves of CEO

    Pros

    Things move very quickly. Plenty of new tools to make work more efficient. This also means a lot of learning opportunities. Overall office environment is great,lots of fun. Some office politics but could be a lot worse.

    Cons

    Learning curve could be steep at the start for some, but not impossible. For those who would appreciate a more stable environment, this may not be suitable because there are changes taking place.


  2. Helpful (2)

    "Don't plan on making a career here if you don't know the right people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sandyford (Ireland)
    Current Employee - Anonymous Employee in Sandyford (Ireland)
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good place to start with if you have no experience in Sales or if you are a graduate.
    Salary & benefits become interesting when you reach Senior Rep level.

    Cons

    Start salary & benefit lower than average for the industry. The promotions often depend more on the nepotism policy than work.
    It is not unheard of having Senior Management blatantly lying and/or misleading people on potential coming promotions to ensure people will stay longer.
    The company is experiencing a very high turnover as lots of employees leave to work for other Sales companies since they are dissatisfied with the company policies.
    The reps are expected to work long hours but overtime is not paid. Weekend work is only compensated by additional days off. No financial incentive there.
    The company has a secrecy policy bordering on the ridicule. People handing over resignations are not allowed to mention it till the day they actually leave. Promotions are also to be kept secret for months at a time.
    The internal communication is improving since the new VP has taken over though.

    If your team is led by a Client Director who does not care about it, it is going to be very difficult to grow as the manager has to report to him for promotion decisions.

    Advice to Management

    My advice would be to stop thinking that the reps and "low-level" staff cannot think for themselves. There is nothing more demotivating that the feeling of being looked down, condescendant behaviour and disrespect.

There are newer employer reviews for ServiceSource
There are newer employer reviews for ServiceSource

See Most Recent

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